Lyne odhiambo
@lyneodhiambo
Motivated Business, Technology, and Procurement professional with proven success.
What I'm looking for
I am an extremely motivated and passionate Business, Technology, and Procurement professional with a solid track record of high performance across various environments. My experience spans creative, theoretical, practical, retail, and commercial sectors, where I excel in team-oriented settings and thrive under tight deadlines.
Throughout my career, I have demonstrated my ability to unlock volume, availability, space, and promotional opportunities by building effective and collaborative business relationships with key customers. I am adept at exploring new territories and pushing existing limits by diligently following up on stimulating ideas, ensuring that I contribute positively to my team's success.
My professional journey includes roles such as Business Development Manager at ULG Kenya, where I drafted and executed sales strategies, and as an Agent to Team Leader at CCI Kenya, where I empowered agents to enhance performance. I hold a degree in Tourism and Hospitality Management from Moi University, which complements my practical experience in business management and customer service.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Mindbody
May 2023 - Mar 2024 (10 months)
Achieved SLA targets consistently, contributing to a 20% increase in customer satisfaction. Addressed inquiries empathetically, reducing resolution time by 15%. Implemented process changes based on feedback, leading to a 10% increase in satisfaction scores.
Customer Support
Saks Off 5th
Apr 2022 - Apr 2023 (1 year)
Tailored merchandise recommendations, increasing sales conversions by 25%. Streamlined tracking and facilitated loyalty program enrollment, resulting in a 30% increase in participation.
Consultant
Spirit Airlines
Feb 2021 - Apr 2022 (1 year 2 months)
Streamlined information delivery to customers, enhancing satisfaction by 35%. Cultivated team relationships, improving efficiency by 15%. Resolved issues with knowledgeable service, elevating satisfaction levels by 20%.
Education
Degrees, certifications, and relevant coursework
Lyne hasn't added their education
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