Nellyann Ndumi
@nellyannndumi
Versatile professional expertise in customer success & management and business development.
What I'm looking for
I am a highly skilled business professional with over 7 years of experience in Customer Success across B2B and B2C settings. My expertise lies in customer relationship management, business development, and strategic planning, particularly within the SaaS, Health, Research, and Technology sectors. I have a proven track record of enhancing customer satisfaction, driving revenue growth, and managing complex projects effectively.
Throughout my career, I have demonstrated my ability to build and maintain strong cross-continental client relationships and lead cross-functional teams. My role as a Business Development Associate at Africa Health Business involved identifying and nurturing business opportunities, managing client engagements, and developing strategic proposals. I am adept at implementing innovative solutions to meet business objectives, ensuring that I contribute positively to organizational growth.
Experience
Work history, roles, and key accomplishments
Business Development Associate
Africa Health Business
Sep 2024 - Feb 2025 (5 months)
Identified, initiated, and nurtured business development opportunities and partnerships, aligning with the company's growth strategy. Prepared concept notes, proposals, and other engagement tools to secure project contracts through various offerings.
Seller Experience Manager
Via Global Health
Jan 2022 - Aug 2024 (2 years 7 months)
Managed and drove the development of accounts with medical device manufacturers and suppliers across multiple continents. Assessed and onboarded new products into the CRM system, performing backend product building and editing.
Customer Success & In-Bound Sales Manager
Whitelabel Telematics
Aug 2020 - Dec 2021 (1 year 4 months)
Managed Reseller/Client accounts from over 50 countries, scaling organizational revenue through upsells and conversion of in-bound sales leads. Coordinated and led client training sessions for new, prospecting, and retraining of current customers.
B2B & Financier Account Manager
Track & Trace Ltd
Dec 2018 - Apr 2020 (1 year 4 months)
Managed corporate accounts and Financier relationships, focusing on C-Suite Level leaders in banks and lending facilities. Generated revenue through new customer onboarding, upsells, pipeline management, and subscription renewal.
Marketing & PR Manager
Lions Medical Centre
Jan 2017 - Dec 2018 (1 year 11 months)
Launched cashless payment options and spearheaded rebranding efforts through various marketing materials. Established a website and corporate email accounts, and conducted customer service survey data compilation and reporting.
MRES Executive Assistant
Nielsen
Jan 2012 - Dec 2016 (4 years 11 months)
Managed P&G project data for 12 African countries, tracking, maintaining, and updating organizational KPIs. Compiled reports from each project country and presented them to respective global country leads.
Education
Degrees, certifications, and relevant coursework
Africa Nazarene University
Bachelor of Arts in Communication, Public Relations
Studied Public Relations at Africa Nazarene University.
Africa Nazarene University
Diploma in Public Relations, Public Relations
Completed a Diploma in Public Relations at Africa Nazarene University.
Institute of Advanced Technology
ICDL - Computer Programs, Computer Programs
Completed the ICDL program at the Institute of Advanced Technology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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