Nellyann NdumiNN
Looking for a job

Nellyann Ndumi

@nellyannndumi

Versatile professional expertise in customer success & management and business development.

Kenya
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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities.

I am a highly skilled business professional with over 7 years of experience in Customer Success across B2B and B2C settings. My expertise lies in customer relationship management, business development, and strategic planning, particularly within the SaaS, Health, Research, and Technology sectors. I have a proven track record of enhancing customer satisfaction, driving revenue growth, and managing complex projects effectively.

Throughout my career, I have demonstrated my ability to build and maintain strong cross-continental client relationships and lead cross-functional teams. My role as a Business Development Associate at Africa Health Business involved identifying and nurturing business opportunities, managing client engagements, and developing strategic proposals. I am adept at implementing innovative solutions to meet business objectives, ensuring that I contribute positively to organizational growth.

Experience

Work history, roles, and key accomplishments

WT

Customer Success & In-Bound Sales Manager

Whitelabel Telematics

Aug 2020 - Dec 2021 (1 year 4 months)

Managed Reseller/Client accounts from over 50 countries, scaling organizational revenue through upsells and conversion of in-bound sales leads. Coordinated and led client training sessions for new, prospecting, and retraining of current customers.

NI

MRES Executive Assistant

Nielsen

Jan 2012 - Dec 2016 (4 years 11 months)

Managed P&G project data for 12 African countries, tracking, maintaining, and updating organizational KPIs. Compiled reports from each project country and presented them to respective global country leads.

Education

Degrees, certifications, and relevant coursework

AU

Africa Nazarene University

Bachelor of Arts in Communication, Public Relations

Studied Public Relations at Africa Nazarene University.

AU

Africa Nazarene University

Diploma in Public Relations, Public Relations

Completed a Diploma in Public Relations at Africa Nazarene University.

IT

Institute of Advanced Technology

ICDL - Computer Programs, Computer Programs

Completed the ICDL program at the Institute of Advanced Technology.

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