Jennifer Onyeka

I've supported U.S.-based businesses in high-volume remote customer service environments, managing up to 500 daily inbound and outbound interactions while keeping client communication clear, timely, and organized.

At Local Splash, I assisted business owners with SEO and digital marketing inquiries, qualified 30–50 prospective B2B customers weekly, and coordinated follow-ups and handoffs to Sales Directors. I maintained accurate CRM records and helped ensure qualified clients received timely next steps.

At Repair It Tax, I handled tax-related customer inquiries, scheduled more than 20 consultations weekly, and used phone, email, and text follow-ups to contribute to a 30% reduction in missed appointments.

Previously at Premier Producers Group, I managed 300–400 daily customer calls, qualified insurance prospects, coordinated transfers to licensed underwriters, and increased customer engagement by 25% through consistent follow-up. I bring active listening, problem-solving, CRM documentation, appointment scheduling, and B2B client support to every customer interaction.