Open to opportunities

Augustine Umunnakwe

@augustineumunnakwe1

Message

I resolve high-volume customer issues across phone, email, and chat in remote environments.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support role where I can resolve customer issues across phone, email, and chat, manage high interaction volumes, maintain accurate CRM records, and take ownership of cases through resolution.

I've supported U.S.-based customers remotely at Premier Producers Group, handling 150–250 inbound and outbound calls daily across phone, email, and chat.

I resolve billing, account, and service inquiries by identifying root causes, delivering accurate first-contact solutions, and retaining ownership through final resolution. I maintain detailed CRM records in Salesforce, Zoho, HubSpot, and Go High Level with over 98% documentation accuracy.

As a freelance Virtual Assistant and Customer Support Specialist, I managed customer inquiries, scheduling, appointment confirmations, follow-ups, and CRM records for U.S.-based clients.

I'm set up for dependable remote work with a dedicated home office, Starlink internet with mobile backup, solar power backup, and availability during CST/EST hours.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Premier Producers Group

Jan 2024 - Jan 2026 (2 years)

Handled 150-250 inbound and outbound calls per day independently in a remote environment, resolving billing, account, and service inquiries on first contact. Maintained detailed CRM records with over 98% accuracy and escalated complex issues while owning cases to resolution.