Open to opportunities

Egbosi Joy

@egbosijoy

Message

I resolve high-volume customer inquiries and improve retention across email, chat, WhatsApp, and CRM workflows.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support or customer service role where I can resolve client issues, manage cross-channel communication, improve customer experience, and contribute to retention and process improvements.

I've supported international customers for EE UK Enterprise, resolving 50+ daily inquiries across email, chat, and WhatsApp Business while maintaining a 91% CSAT score.

I handle complaints, delivery escalations, order discrepancies, returns, and refunds using structured service recovery approaches that strengthen retention. By identifying recurring customer pain points and escalating them to operations, I contributed to three process improvements that reduced complaint volume.

At Achieve Test Prep, I conducted outbound outreach to prospective students, built rapport with qualified leads, and scheduled appointments for admissions advisors across multiple time zones. I kept CRM records accurate, managed confirmations and rescheduling, and supported smooth handoffs to sales.

I'm comfortable working remotely in fast-paced support environments, using CRM systems, ticketing tools, inbox prioritisation, and empathetic, brand-consistent communication to move customer issues to resolution.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Achieve Test Prep

Dec 2025 - Jun 2026 (6 months)

Conducted outbound calls and follow-up outreach to prospective students, scheduling appointments for admissions advisors and managing calendars across multiple time zones. Updated lead information in the CRM and handled objections professionally to improve lead conversion and appointment attendance rates.

Outbound Calling Lead Generation Appointment Scheduling CRM Calendar Management Objection Handling