jennifer Nebo
@jennifernebo
Result-oriented and a Highl-motivated customer support specialist.
What I'm looking for
I am a passionate and commercially focused team worker with excellent interpersonal skills, dedicated to providing exceptional customer service. With a strong background in customer support, I have developed a keen understanding of the importance of timely and effective problem-solving in enhancing customer satisfaction and loyalty.
Throughout my career, I have consistently demonstrated my ability to work efficiently in fast-paced environments, handling high volumes of customer inquiries and support requests. My proficiency in CRM tools, Microsoft Office Suite, and Google Workspace has enabled me to streamline daily operations and maintain accurate records.
I am a high achiever, driven by a passion for continuous improvement and development. I am confident that my skills and experience make me an ideal candidate for a customer-facing role, where I can leverage my expertise to positively impact company reviews and sales.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Digital Exchange Academy
Sep 2023 - Present (1 year 9 months)
Volunteered as a Customer Support Specialist, assisting customers with course selection and providing support via phone, email, and live chat. Focused on enhancing customer satisfaction through effective communication.
Customer Support Representative
Digital Witch Community
May 2023 - Jul 2023 (2 months)
Managed inbound communications and provided exceptional customer support through various channels. Utilized Microsoft Office and Google Workspace to streamline operations and enhance customer satisfaction.
Customer Support Specialist
M&B Boutique
Feb 2022 - Jun 2023 (1 year 4 months)
Resolved customer inquiries and complaints, ensuring a positive experience. Managed high volumes of inbound calls and maintained customer accounts for efficient communication.
Customer Service Representative
Chisomaga Daily Contribution
Jul 2021 - Jan 2022 (6 months)
Executed data entry and managed email communications with high accuracy. Delivered exceptional phone support and supervised front office operations to optimize workflows.
Education
Degrees, certifications, and relevant coursework
jennifer hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
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