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Bunmi Lawal

@bunmilawal

I’m an SDR transitioning from customer support, driving booked appointments through strong prospecting and CRM follow-up.

Nigeria

Message

What I'm looking for

I’m looking for a remote, full-time SDR role where I can drive appointment setting and lead qualification, use CRM to manage follow-ups accurately, and grow with a team that values clear communication, fast feedback, and measurable sales outcomes.

I’m a Sales Development Representative transitioning from Customer Support Specialist work, bringing over one year of experience engaging customers, resolving concerns, and building lasting relationships. I communicate confidently with prospects and customers through phone, email, and chat, with a focus on trust, clarity, and great experiences.

In my current remote role, I handle 70+ customer interactions daily while efficiently addressing product inquiries and service-related issues. I conduct follow-ups on service requests and account updates, maintain detailed and accurate CRM records, and support onboarding to improve the overall customer journey.

I’m also trained to stay resilient in objection handling and escalated situations, leveraging AI-assisted tools and workflow automation to improve productivity in fast-paced environments. I’m now ready to apply this same discipline to sales outreach, appointment setting, and lead qualification.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Solar Appliance Company

Jul 2024 - Present (1 year 11 months)

Handled 70+ daily customer interactions via phone, email, and live chat, resolving product and service issues while maintaining professional rapport. Managed CRM records, performed follow-ups and onboarding support, and improved workflow efficiency using AI-assisted tools and digital platforms.

Customer Support CRM Management Phone Support Email Support Live Chat Support Objection Handling Customer Onboarding