JENNIFER ANORUO

Conducted outbound calls to introduce products/services, qualify leads, and schedule appointments for sales representatives while handling objections and following call scripts. Maintained CRM records of customer interactions and consistently met daily and weekly call volume and lead generation targets.

Analyzed client credit reports to identify inaccuracies and improvement opportunities, then filed and managed disputes with credit bureaus. Educated clients on credit improvement strategies and maintained detailed dispute progress records in CRM systems.

Provided administrative support to the CEO, including calendar management, meeting coordination, inbox management, and preparation of confidential presentations and documents. Coordinated remote team activities, organized virtual meetings with agendas/minutes, and handled travel planning and expense tracking.

Managed top-of-funnel outreach across multiple time zones and delivered remote customer service to address inquiries and resolve issues. Used HubSpot to track client details, produced outreach/feedback reports, and scheduled virtual meetings using Zoom and Google Meet.

Handled customer inquiries, complaints, and service requests with professionalism, and coordinated purchase documentation with the sales team to ensure a smooth pre- and post-sale experience. Maintained accurate customer records and followed up on service feedback to improve satisfaction and loyalty.

Contacted former counseling center clients to introduce new services and encourage repeat participation using persuasive communication. Logged calls, feedback, and follow-ups in spreadsheets/internal systems while rebuilding client relationships with empathy and professionalism.

Conducted 300+ cold calls weekly, driving a 30% increase in customer acquisition, and scheduled/delivered product demos. Maintained accurate interaction records and worked across different time zones to support global clients and streamline collaboration with sales teams.

Assisted 100+ customers weekly, resolving inquiries with a 98% satisfaction rate and strengthening brand loyalty through personalized recommendations. Supported sales by identifying potential leads and coordinating follow-ups that increased repeat business by 15%.

Earned a Bachelor of Science in Political Science with coursework including political theory, international relations, and comparative politics.