Jennifer Ejah
@jenniferejah
I resolve customer inquiries and manage travel bookings across phone, email, live chat, and WhatsApp.
NigeriaWhat I'm looking for
I've handled travel booking inquiries at Travelboxx Limited, assisting clients by phone, email, and WhatsApp while maintaining accurate booking records and documentation.
Across customer support and social media management roles, I've resolved customer issues, tracked interactions in HubSpot CRM, and delivered live chat and messaging support with clear, professional communication.
My experience also includes managing hotel reservations, cancellations, payments, schedules, correspondence, and client records. I bring a customer-first approach, strong organization, and confidence working with CRM systems, Microsoft Office, and Google Workspace in remote environments.
Experience
Work history, roles, and key accomplishments
Receptionist
Orthorn Palace Hotel
Jan 2024 - Dec 2025 (1 year 11 months)
Managed guest inquiries, reservations, and cancellations. Answered phone calls and emails professionally, processed payments, and maintained records.
Social Media Manager / Customer Support Representative
Unknown
Jan 2024 - Dec 2025 (1 year 11 months)
Responded to customer inquiries and resolved issues using HubSpot CRM. Provided live chat and messaging support while maintaining high-quality customer communication.
Secretary
Peak Value Real Estate
Jan 2022 - Dec 2023 (1 year 11 months)
Responded to client inquiries and managed schedules, records, and correspondence.
Ticketer
Travelboxx Limited
Jan 2026 - Present (7 months)
Handled customer inquiries regarding travel bookings and assisted clients via phone, email, and WhatsApp. Maintained booking records and documentation.
Education
Degrees, certifications, and relevant coursework
Alison
Certificate, Social Media Management
Certificate in Social Media Management from Alison, completed in 2025.
Nnamdi Azikiwe University
Bachelor of Arts, Music
Bachelor of Arts in Music from Nnamdi Azikiwe University, completed in 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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