Open to opportunities

Ashiegbu Jennifer

@ashiegbujennifer

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Customer service professional specializing in virtual assistance and social media management.

Nigeria

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What I'm looking for

I seek remote or hybrid roles where I can apply customer service, virtual assistant, and social media skills to improve client experience, grow professionally, and contribute to a collaborative team.

I am a detail-oriented, solution-driven customer service specialist with over two years of experience supporting clients, managing bookings, resolving inquiries, and maintaining strong client relationships. I leverage digital platforms, Google Workspace, Microsoft Office, and communication tools to streamline workflows, ensure accuracy, and deliver exceptional service.

My background includes sales leadership, data entry with high accuracy, and social media management where I conducted audits, created content, and improved brand presence using Canva. I am passionate about remote work, productivity, and helping clients achieve their travel and service goals through proactive communication and organized coordination.

Experience

Work history, roles, and key accomplishments

Social Media Manager

Joy Scents

Apr 2025 - Jun 2025 (2 months)

Managed social content and scheduling, performed a full social media audit, and implemented branding improvements to boost engagement and visibility.

Social Media Management Content Creation Canva Scheduling Brand Strategy Graphic Design

Data Entry Specialist

Airtel Ltd

Jan 2025 - Jun 2025 (5 months)

Accurately entered and converted customer data into editable formats and tracked large datasets daily, achieving 99% data accuracy.

Data Entry Excel PDF Conversion Microsoft Word Data Tracking Attention To Detail Time Management

Customer Service Specialist

Olip International Ltd

Jan 2023 - Jan 2025 (2 years)

Assisted clients with service inquiries and travel-related bookings, resolving escalations and managing confirmations to maintain high client satisfaction and timely responses.

Customer Service Escalations Client Relationship Management Microsoft Office Google Workspace Communication

Sales Manager

Lucky Wears

May 2018 - Jun 2021 (3 years 1 month)

Led sales operations and marketing strategy, driving thousands of sales and resolving extensive customer issues to improve revenue and customer satisfaction.