Open to opportunities

Jennifer Ekuyatsemi

@jenniferekuyatsemi

Customer service professional with 6+ years’ experience in client onboarding, account management, and multi-channel support.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can drive smooth onboarding, manage accounts, and deliver fast phone/chat/email support using CRM—while improving quality through clear tracking, follow-ups, and performance reporting.

I’m a customer service professional with 6+ years of experience in client onboarding and account management, delivering seamless support to U.S.-based businesses. I focus on turning initial inquiries into organized follow-ups and dependable outcomes.

I handle customer support across phone, chat, and email with professionalism and efficiency, consistently prioritizing customer satisfaction. I also use CRM and project management tools to track needs, resolve issues, and keep communication highly organized through strong email and calendar management.

In my current appointment setter role, I set appointments for multiple companies and generate performance through structured follow-through. I’ve maintained high-accuracy records in CRM and Excel and monitored the customer lifecycle from inquiry through appointment completion to support sales targets.

Previously, I supported customers while maintaining satisfaction above 95% and improved monthly results through product and service promotion. I’ve also led quality improvements—coaching a team of 25 qualifiers and producing performance report writing—and brought additional customer engagement strengths as a social media manager and copywriter.

Experience

Work history, roles, and key accomplishments

Current

Appointment Setter

Current

Spinwheel Business Development Center

Jan 2025 - Present (1 year 6 months)

Set appointments for U.S. vehicle dealerships and generated 75% sales from monthly booked appointments. Maintained high-accuracy CRM and Excel records while running a 3-day follow-up cadence to retain customers and improve sales outcomes.

Appointment Setting Lead Qualification CRM Data Management Excel

Current

Lead Generation Specialist

Current

Upside Legal & Cash Center.ai

Dec 2024 - Present (1 year 7 months)

Conducted lead generation outreach for debt consolidation and loan applications via cold calling and guided customers through the company website. Coordinated cross-time-zone collaboration using Flow to maintain real-time team alignment.

Lead Generation Cold Calling Debt Consolidation Outreach Loan Application Support Time Zone Collaboration Flow

Quality Assurance Coach

Insurance Supermarket Incorporated

Feb 2022 - Dec 2023 (1 year 10 months)

Coached and improved a team of 25 qualifiers to strengthen customer relations and overall quality. Produced report writing on general team performance to support continuous improvement.

Quality Assurance Team Coaching Customer Relations Report Writing Performance Monitoring

Social Media Manager & Copywriter

CYSPARROW NIG. L.T.D

Jan 2019 - Jan 2022 (3 years)

Managed social media accounts on Facebook, Instagram, and TikTok while writing copy for email marketing. Increased Instagram followers from 102 to over 2000 and supported audience growth through content creation.

Social Media Management Copywriting Email Marketing Social Media Growth Content Creation TikTok

Customer Service Agent

Azman Airways

Jan 2018 - Dec 2019 (1 year 11 months)

Provided customer service support within the station department, delivering personalized assistance for questions and problem resolution. Helped customers navigate the website and resolve related service issues.

Customer Service Problem Solving Website Support Data Entry

Graphics Designer

Excellent Digitals

Jan 2017 - Dec 2017 (11 months)

Created graphics using design tools to support marketing and content needs. Produced visual assets using Figma, Adobe Photoshop, Canva, and CorelDRAW.

Graphic Design Figma Adobe Photoshop Canva CorelDraw Visual Design Creative Production

Account Manager

SkyTravel & Tours Agency

Jan 2015 - Dec 2016 (1 year 11 months)

Managed customer accounts and handled vendor payments to support travel operations. Coordinated account administration activities to ensure smooth service delivery.

Account Management Customer Support Administrative Support Records Management Client Relationship Management

Account Manager

Sky Travel & Tours Agency

Jan 2015 - Dec 2016 (1 year 11 months)

Managed accounts and processed vendor payments while supporting administrative billing tasks. Designed receipts using Canva and Zoho to streamline documentation and records.

Account Management Canva Zoho Administrative Support Documentation

Customer Support Specialist

Calls Expert

Jan 2024 - Present (2 years 6 months)

Provided multi-channel customer support and maintained customer satisfaction above 95% while handling inbound and outbound calls. Promoted product and service upgrades during calls, supporting monthly sales performance by 95%.

Outbound Calling Customer Support Client Communication Documentation

Real Estate Sales Representative

Affordable Rent Own

Dec 2023 - Present (2 years 7 months)

Drove real estate sales by guiding customers through the company website and running cold calling campaigns. Achieved a 35% sales conversion rate through lead outreach.

Real Estate Sales Cold Calling Lead Qualification Client Onboarding