Omaliko Jennifer Mmesoma

I am an empathetic and proactive customer service professional with over three years of hands-on experience supporting customers across healthcare, retail, and service environments. I deliver clear, caring communication via email, chat, and phone while maintaining service excellence under pressure.

In my current remote role I handle 100+ weekly inquiries and sustain a 95% satisfaction rating, having reduced response times by 75% through disciplined CRM documentation and knowledge-base templates. I create processes that improve clarity and client feedback while supporting smooth scheduling and communication workflows.

Previously, I provided compassionate frontline client care in clinical and retail settings, digitizing records to cut manual errors by 60% and boosting customer retention by 35% through proactive follow-up. I manage WhatsApp Business and Google Sheets workflows that increased orders and operational efficiency.

I hold multiple customer service and virtual assistant certifications and am pursuing a Nursing Science degree via distance learning. I am available to start immediately and eager to join a remote team where I can be a reliable support teammate, improve CX metrics, and grow into broader client-success responsibilities.