Open to opportunities

Jennifer Amadi

@jennyamadi

Message

Customer service and virtual support professional driving satisfaction, retention, and process improvements.

Nigeria

Message

What I'm looking for

I am seeking remote or hybrid customer-facing roles where I can improve response times, drive retention, mentor teams, and optimize CRM-driven support processes.

I am a customer service and virtual support professional with over four years of experience across remote, consulting, hospitality, and digital service environments.

I have a proven track record in customer relationship management, high-volume support, and CRM systems, delivering measurable improvements in response times and customer satisfaction.

My accomplishments include improving support workflows, increasing first-call resolution rates, boosting customer retention through upselling and loyalty initiatives, and contributing to a CRM implementation that raised satisfaction by 20%.

I collaborate effectively with cross-functional teams using tools like Slack, Asana, and HubSpot CRM, and I bring a customer-focused, data-informed approach to resolving complex issues and optimizing service delivery.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Remedy Portal

Aug 2022 - Jun 2023 (10 months)

Managed high-volume inbound and outbound customer interactions, optimized support workflows to improve response time and satisfaction, and maintained CRM data and performance reporting.

Zendesk Slack Reporting Customer Satisfaction

Customer Care / Business Representative

Hubris Consult Ltd

Aug 2021 - Jul 2022 (11 months)

Achieved high first-call resolution rates, supported CRM implementation and customer feedback optimization, and trained and mentored customer service staff.

Call Resolution CRM Implementation Customer Feedback Training Zoho Desk Communication Account Management

Customer Care Representative

Trans Amadi Holiday Resort

Mar 2019 - Oct 2020 (1 year 7 months)

Increased customer retention through loyalty and upselling initiatives, managed high-value accounts, handled bookings and payments, and maintained CRM records.

Upselling Account Management Booking Payments CRM Conflict Resolution Customer Retention

Medical Laboratory Scientist

Apex Hospital

Jan 2017 - Dec 2017 (11 months)

Prepared samples and reagents, interpreted and reported test results timely, communicated with patients, and contributed to a computerized test reporting system to improve result turnaround.

Communicates With Patients Quality Control Data Entry Process Improvement

Education

Degrees, certifications, and relevant coursework

Nnamdi Azikiwe University

Bachelor of Science, Applied Microbiology & Brewing

2014 - 2018

Completed a Bachelor of Science in Applied Microbiology & Brewing with coursework and practical training focused on microbiological techniques and brewing processes.