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Jennifer Amrevwodia

@jenniferamrevwodia

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Customer Support Specialist delivering high-satisfaction remote support across channels.

Nigeria

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What I'm looking for

I’m seeking remote Customer Support, Customer Success, Technical Support, or Client Experience roles where I can deliver fast, accurate resolutions through ticketing, CRM workflows, and strong communication to drive high customer satisfaction.

I’m a Customer Support and Administrative Professional with experience delivering remote support across phone, email, live chat, and WhatsApp. I focus on fast, accurate resolutions and clear communication to keep customers confident and supported.

In my current role, I’m the primary point of contact for 50+ weekly inquiries, maintaining 95%+ customer satisfaction while resolving about 85% of issues on first contact. I troubleshoot problems, manage support tickets in Freshdesk, and keep first-response time under 15 minutes.

I also strengthen customer outcomes through onboarding and proactive follow-ups. I guide 20+ customers monthly, resolve billing and account-related issues, and use CRM and documentation workflows to maintain 100% compliance—while improving resolution delays by 20% and reducing response times by 30%.

Before this, I supported clients as a Virtual Assistant—managing calendars, correspondence, and high-accuracy reports—and built strong service habits from event hostess experience. I bring problem-solving, relationship management, and reliable remote collaboration across Google Workspace and Microsoft Teams.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Billyronks Global Limited

Feb 2026 - Present (4 months)

Served as primary point of contact via phone, email, live chat, and WhatsApp, handling 50+ inquiries weekly and maintaining 95%+ customer satisfaction. Resolved ~85% of issues on first contact and managed Freshdesk tickets with <15-minute first-response time while reducing resolution delays 20% through cross-team collaboration.

Customer Support Freshdesk CRM Management Technical Troubleshooting Live Chat Support Customer Onboarding Google Workspace Microsoft Teams

Current

Event Hostess

Current

Bonix Events

Apr 2024 - Present (2 years 2 months)

Welcomed and assisted 100+ guests per event, addressing concerns promptly to maintain 95%+ guest satisfaction. Managed seating arrangements and collaborated with the event team to reduce wait times during peak periods and ensure smooth event execution.

Customer Support Conflict Resolution Event Operations Professional communication Quality Assurance Time Management

Virtual Assistant (Administrative)

Afrotainment Productions

Jun 2024 - Oct 2025 (1 year 4 months)

Managed calendars, appointments, and meetings to coordinate 20+ appointments monthly while responding to phone and email inquiries within 24 hours. Prepared reports and business documents with 98% error-free accuracy and supported 10+ recurring administrative tasks weekly while maintaining confidentiality.

Calendar Management Appointment Scheduling Email Support Administrative Support Travel Coordination Confidentiality Professional communication Time Management

Education

Degrees, certifications, and relevant coursework

ALX AFRICA

Technical and Administrative Support

2025 - 2025

Activities and societies: Customer onboarding; HubSpot CRM (foundational knowledge); complaint resolution; Microsoft Office Suite; data entry and documentation.

Completed an ALX Africa program focused on Technical and Administrative Support. The program ran from January 2025 to March 2025.

OBAFEMI AWOLOWO UNIVERSITY

Bachelor of Science (B.Sc), Physical and Health Education

2019 - 2023

Activities and societies: Customer Support (coursework); CRM; Google Workspace; Microsoft Teams; Email and Phone Support.

Earned a Bachelor of Science (B.Sc) in Physical and Health Education. Completed studies between December 2019 and December 2023.

ALISION

Customer Service

2026 -

Activities and societies: Zendesk; Freshdesk; live chat support; WhatsApp support; billing inquiries; remote collaboration; professional communication; conflict resolution.

Completed a practical course in Zendesk for Customer Service. The course is listed for May 2026.