Open to opportunities

Samuel Jennifer

@samueljennifer

Customer Support Assistant focused on fast, professional WhatsApp and Instagram support that improves customer satisfaction.

Nigeria

Message

What I'm looking for

I’m looking for a remote team where I can handle customer inquiries on WhatsApp and Instagram, maintain fast response times, and continuously improve service quality through clear communication and careful problem-solving.

I’m a Customer Support Assistant with hands-on experience managing customer interactions via WhatsApp and Instagram. I resolve inquiries with clear, helpful, and professional solutions while keeping conversations organized in fast-paced environments.

Since January 2025, I’ve handled daily customer inquiries, maintained consistent response times, and built positive customer relationships through polite, customer-focused communication. I also support administrative tasks to improve organization and workflow efficiency.

I’m excited to contribute to a remote team and continuously improve service quality, bringing strong attention to detail, time management, and multitasking to every customer interaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Assistant

Current

Freelance

Jan 2025 - Present (1 year 5 months)

Managed customer inquiries across WhatsApp and Instagram, resolving issues with clear, professional responses while handling multiple conversations at once. Supported administrative tasks and maintained timely communication to build positive customer relationships.