Open to opportunities

Jennifer Cairns

@jennifercairns

Message

Sales and channel management leader driving customer retention, renewals and high-impact events.

United Kingdom

Message

What I'm looking for

I am seeking a customer-facing role that leverages account and channel management skills, values collaboration, offers growth opportunities, and allows me to drive retention and revenue.

I am a sales and channel management professional with over 15 years' experience building partnerships, managing accounts, and delivering events that drive business growth. I combine commercial negotiation skills with a practical focus on retention and expansion.

At Logz.io I led the migration of 18 enterprise customers to a new consumption model, secured multi-year renewals with major enterprises, and designed a UK customer community to increase engagement. I was recognised with the 2023 “Passion for Customer” certificate for aligning customer goals and negotiating scalable agreements.

Previously I delivered substantial ARR uplift, project-managed vendor migrations, and developed repeatable account management processes at Cloudmore and other employers. I consistently exceeded targets, including achieving 300% of expansion targets in one role and driving revenue growth through renewals and upsell.

I am organised, detail-oriented, and skilled in stakeholder collaboration, sales enablement, and event coordination. I hold a BA (Hons) and a Diploma in Mediation and seek to bring my customer-focused, results-driven approach to a dynamic organisation.

Experience

Work history, roles, and key accomplishments

Current

Enterprise Account Manager

Current

Logz.io

Jul 2022 - Present (3 years 6 months)

Led migration of 18 enterprise customers to a new consumption model, secured multi-year renewals with major accounts, and maintained a 95% renewal rate while achieving 80% of expansion targets during a challenging year.

Account Management Customer Retention Renewals Stakeholder Engagement AWS Workshops Observability

Key Account Manager

Cloudmore

Oct 2020 - Jul 2022 (1 year 9 months)

Drove approximately $825K ARR uplift against a $1M target in 2021, initiated migrations to long-term contracts, and established new vendor relationships while optimizing account management processes.

Key Account Management Vendor Relations Revenue Growth Webinars

Customer Success Manager

Proofpoint

Sep 2019 - Oct 2020 (1 year 1 month)

Owned onboarding and enablement for high-touch and hybrid segments, managed customer health reviews and conflict resolution, and supported sales engineering to drive upsell and platform adoption.

Customer Onboarding Sales Enablement Upsell Conflict Resolution Salesforce HubSpot Data Analysis

Account Manager

Totalmobile

Oct 2017 - Sep 2019 (1 year 11 months)

Promoted to Account Manager and exceeded targets, achieving 300% of expansion targets in 2018 and consistently surpassing quarterly goals while leading user groups and onboarding new team members.

Account Management Expansion Sales Onboarding Customer Engagement User Groups Mentorship Sales Training CRM

Business Development Executive

Webrecruit Ireland

Jul 2015 - Oct 2017 (2 years 3 months)

Sold recruitment advertising campaigns, delivered ATS demonstrations, and secured new business with multiple high-profile clients through networking and targeted client meetings.

Business Development Client Engagement Prospecting CRM Sales Process Optimization Excel