Open to opportunities

Melissa Cox

@melissacox

Message

Organized office manager driving efficient operations, client retention, and social media engagement.

United States

Message

What I'm looking for

I am seeking a role where I can apply strong organizational and communication skills to support client-focused operations, streamline processes, and contribute to customer retention.

I am an Office Manager with extensive experience in office administration, client communications, and customer service across small businesses and service organizations.

I have a track record of streamlining payment processing, recovering unpaid invoices, and maintaining accurate client and inventory records to ensure smooth daily operations.

I regularly manage client-facing communications, schedule and coordinate classes and consultations, and design social content using Canva and scheduling tools to boost engagement and repeat bookings.

I bring strong organizational, analytical, and interpersonal skills, and I seek to apply these strengths to support efficient, client-focused operations that improve retention and operational flow.

Experience

Work history, roles, and key accomplishments

Current

Office Manager

Current

Family Dog Training & Behavioral Center

Sep 2021 - Present (4 years 5 months)

Managed daily office operations, streamlined payment processing to recover thousands in unpaid invoices, maintained accurate vaccination and client records, and increased client bookings through timely communications and social media engagement.

Customer Service Quickbooks Google Workspace Canva Database Management Calendar Management Social Media Management Payment Processing

Bath and Body Production Assistant

Zeep Bath

Jun 2019 - Jan 2021 (1 year 7 months)

Produced and packaged full line of body care products, assisted in fragrance development and seasonal launches, maintained inventory and ensured on-time order fulfillment using Monday.com, and supported storefront sales.

Production Inventory Management Fragrance Blending order fulfillment Monday.Com Customer Service Packaging Quality Control

Office Assistant

Auto Works Collision Center

May 2018 - Mar 2020 (1 year 10 months)

Managed front-office duties including phone and customer reception, entered vendor invoices and job-cost repair orders in QuickBooks, and handled social media content and online reputation monitoring to improve customer engagement.

Quickbooks Customer Service Invoicing Social Media Management Scheduling Data Entry

Hostess

Nortons Brewing Company

Apr 2018 - Jun 2019 (1 year 2 months)

Greeted and seated customers, trained new hosts, and managed dining-room flow to maintain short wait times and a welcoming atmosphere.

Customer Service Training Queue Management Communication

Office Administrator

Greteman Group

Jan 2016 - Sep 2017 (1 year 8 months)

Maintained daily office operations, scheduled meetings and travel, managed filing systems, proofread client documents, and managed website and social content via WordPress to boost online visibility.

Google Workspace WordPress Scheduling Proofreading Office Management Content Management Social Media

FSA / Head Teller

Bank SNB

Apr 2011 - Dec 2015 (4 years 8 months)

Opened and closed branch operations, managed vault balancing and cash orders, trained new tellers, approved large deposits, and maintained compliance with records retention policies.