Open to opportunities

Charlie User

@charlieuser6

Message

I keep operations organized through administrative support, scheduling, client communication, and team coordination.

United States

Message

What I'm looking for

I'm looking for a role where I can provide organized, responsive administrative and operational support, coordinate schedules and communications, improve workflows, and help a fast-paced team deliver excellent service.

I've led sales, call center, and digital chat teams at C Spire, coordinating training, resolving operational issues, and consistently meeting sales goals and performance metrics.

Previously, I managed daily operations at The Pet Stop and Grooming Salon, overseeing scheduling, inventory, budgeting, vendor relationships, customer service, and administrative functions. I also supported international trade shows and recruitment events at Capita Recruitment through logistics, travel coordination, marketing support, records management, and client communications.

Across hospitality, retail, events, and sales, I bring more than 20 years of experience keeping calendars, teams, documents, and customer interactions running smoothly in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Sales Solutions Team Lead

C Spire

May 2019 - May 2026 (7 years)

Supervise two teams across call center and digital chat platforms, ensuring accurate transaction processing and high customer satisfaction. Consistently meet and exceed personal sales goals and key performance metrics.

Sales Team Leadership Customer Service Training Process Improvement

General Manager

The Pet Stop and Grooming Salon

Jan 2012 - Dec 2018 (6 years 11 months)

Oversee daily operations, including cash handling, customer service, inventory tracking, and appointment scheduling. Manage staffing and scheduling to maintain operational efficiency.

Operations Management Customer Service Inventory Management Budgeting Vendor Relations

Events & Marketing Coordinator

Capita Recruitment

Mar 2007 - Dec 2012 (5 years 9 months)

Provided comprehensive administrative support, including accurate data entry, document management, client communications, and meeting coordination through Outlook. Supported marketing campaigns and coordinated logistics for international trade shows and recruitment events.

Administrative Support Data Entry Document Management Client Communication Meeting Coordination Marketing Event Planning Travel Coordination Graphic Design

Hospitality Manager

Fermain Valley Hotel

Jun 2003 - Jan 2007 (3 years 7 months)

Managed daily operations for two restaurants and a team of 30 staff members. Served as the first point of contact for weddings, funerals, and corporate functions.

Hospitality Management Team Leadership Event Planning vendor negotiation Reporting Cvent Menu Planning