Jonel Cañas

I am a dedicated customer service representative with over 5 years of experience in various roles, including technical support, sales, and billing. My journey began in the telecommunications sector, where I honed my skills in handling customer queries and ensuring satisfaction. I have a strong background in both mobile and cable accounts, consistently achieving high customer satisfaction rates.

My recent role as a Technical Support Agent allowed me to provide excellent assistance to customers facing issues with their TV, Wi-Fi, and landline services. I take pride in my ability to resolve problems efficiently and effectively, maintaining a passing score on all core metrics for consecutive months. I am eager to expand my skill set and embrace new challenges in the customer service field.