Jhay Lou Vega

I am a highly motivated customer service and sales professional with experience across high-volume, multi-channel support environments including chat, email, and phone.

I have worked as an Inbound Sales Representative at Accenture, a Customer Service Specialist at Alorica, and a Chat and Email Specialist at Collective Solution, resolving technical issues, billing discrepancies, and order or shipment problems while offering relevant products to add value.

My strengths include quickly diagnosing and resolving complex issues, processing payments and service requests accurately, and maintaining clear communication to deliver exceptional customer experiences.

I am completing undergraduate studies in Secondary Education with a major in English and bring skills in technical support, calendar and schedule management, virtual assistance, and sales that support customer retention and operational efficiency.