Open to opportunities

Maverick Napitan

@mavericknapitan

Message

Customer service professional with strong sales, technical support, and communication proficiency.

Philippines

Message

What I'm looking for

I am seeking a customer-focused role in telco or contact center teams where I can apply sales and technical support skills, grow into leadership, and drive client satisfaction.

I am a customer service and technical/sales support professional with over four years of experience in telecommunications accounts, focused on delivering client satisfaction and closing deals.

I have worked on major telco accounts including Verizon and T-Mobile at Alorica and Teleperformance, developing practical problem-solving skills and collaborating with account, technical, and sales teams to drive knowledge growth.

My strengths include persuasive communication, voice and non-voice leadership, digital proficiency, and the ability to assess complex real-life situations to provide effective resolutions.

I am committed to articulating clear visions, addressing client concerns, and building trust to increase engagement and secure buy-in for business objectives.

Experience

Work history, roles, and key accomplishments

Technical/Sales Support

Teleperformance

Jan 2022 - Dec 2023 (1 year 11 months)

Delivered technical and sales support for T-Mobile accounts, closing sales and resolving technical issues to drive customer retention during 2022–2023. Collaborated with account and technical teams to grow product knowledge.

Technical Support Sales Upselling Troubleshooting CRM Communication Cross Functional Collaboration

Customer Service Representative

Alorica

Jan 2021 - Dec 2022 (1 year 11 months)

Provided customer service for Verizon accounts, resolving inquiries and improving client satisfaction across voice channels during 2021–2022. Delivered consistent performance in high-volume telco support environments.

Customer Service Escalation Management CRM Communication Problem Solving