Jeff Saniano

I am a dedicated and detail-oriented professional with over two years of experience in customer service, sales, and content moderation.

At Carousell Group I reviewed and moderated user-generated content, handled content appeals with 100% accuracy using Bifrost, and was promoted to the Moderation Recovery Team for consistent perfect QA scores and high productivity. I regularly used tools such as Lumos and Google Sheets to ensure guideline compliance and platform safety.

In prior roles at Teleperformance and Eunwan Realty I managed multiple chat conversations via LivePerson and handled inquiries using SolePanel, while developing product knowledge and supporting sales closings. These experiences strengthened my customer support, chat support, and problem-resolution skills.

I hold a BS in Electrical Engineering and certifications as a Certified Virtual Assistant and Digital Ad Expert. I am seeking opportunities to contribute value in a dynamic, growth-focused team and to continue improving moderation recovery, accuracy, and customer experience.