Joseph Javelosa
@josephjavelosa
Detail-oriented content moderator with 5+ years ensuring platform safety, quality, and compliance through accurate policy enforcement.
What I'm looking for
I’m a detail-oriented Content Moderator with 5+ years of experience ensuring platform safety, quality, and compliance across digital environments. I specialize in analyzing user-generated content, enforcing community guidelines, and maintaining high accuracy in fast-paced moderation workflows.
In my current role at Conectys Iloilo Enterprise, I review and analyze user-generated content to ensure compliance with platform policies, identify and escalate high-risk or sensitive content, and manage multiple content queues while meeting accuracy and productivity targets. I also provide clear documentation and tagging for content decisions to support audit requirements, collaborate with team leads to improve moderation workflows, and assist in training new moderators using quality standards and best practices.
Before that, I worked as a Customer Service Representative for Shopee Philippines, where I handled user engagement with professionalism and customer focus. I bring strong written communication, email management and client inquiry response, and accurate data encoding and database updates—skills I’m eager to apply in a role that values data accuracy, customer care, and responsible content review.
Experience
Work history, roles, and key accomplishments
Content Moderator
Conectys Iloilo Enterprise
Feb 2020 - Feb 2026 (6 years)
Reviewed and analyzed user-generated content to enforce platform policies and community guidelines, escalating high-risk items according to safety protocols. Managed multiple moderation queues, documented decisions for audit needs, and supported customers and team workflow improvements.
Customer Service Representative
Inspiro
Dec 2018 - Jan 2020 (1 year 1 month)
Provided customer support for the Shopee Philippines account, handling user inquiries through the Shopee app. Maintained accurate customer and account records using Salesforce while resolving issues with professionalism and a customer-focused approach.
Education
Degrees, certifications, and relevant coursework
Central Philippine University
Bachelor of Science in Information Technology, Information Technology
2013 - 2016
Earned a Bachelor of Science in Information Technology at Central Philippine University from 2013 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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