Dessa Ramirez Lapuz

Created and reviewed content for promotional proposals, managing client communications and product orders with accurate documentation. Maintained detailed records for inventory and supplier coordination while building strong client relationships.

Conducted outbound calls and digital outreach to prospective clients, utilizing CRM tools to track communication history and engagement. Delivered product messaging aligned with compliance and brand tone, assisting in campaign development and content review for lead generation.

Managed sensitive customer inquiries via phone and email in a fast-paced environment. Promoted to back-office support, handling email backlogs and ensuring culturally sensitive communication while resolving discrepancies.

Resolved order and delivery-related issues through phone support, ensuring data accuracy in customer reports and order tracking. Collaborated with internal teams to update shipment content and documentation.

Handled customer complaints and order issues via call and email, verifying and correcting order content to ensure alignment with service standards. Maintained thorough documentation for each case handled.

Managed internal and external communications, including inquiries from hospitals and suppliers. Assisted in drafting and verifying content in purchase orders, reports, and communications while coordinating with international vendors via phone and email.