Open to opportunities

Katreena Go

@katreenago

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Detail-oriented content moderator with strong data verification skills.

Philippines

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What I'm looking for

I am looking for a role that challenges me and allows for growth.

I am a dedicated professional with a background in content moderation and data verification. My experience includes working as a Content Moderator at Alorica Philippines, where I honed my skills in ensuring quality and accuracy in data management. I thrive in challenging environments and am committed to achieving goals.

Prior to my role at Alorica, I worked as a Data Verification Agent at Citius Solutions Corporation, where I was responsible for gathering updated information from clients and maintaining our database's integrity. My journey began as a Sales Representative, where I developed strong communication skills and learned the importance of customer service.

Experience

Work history, roles, and key accomplishments

Content Moderator

Alorica Philippines, Inc.

May 2024 - May 2025 (1 year)

Monitored and moderated user-generated content to ensure compliance with platform guidelines. Applied content policies to maintain a safe and positive online environment. Collaborated with a team to address content violations efficiently.

Content Moderation Data Analysis Conflict Resolution Team Collaboration Communication

Data Verification Agent

Citius Solutions Corporation

Aug 2018 - Aug 2021 (3 years)

Contacted clients from apartment complexes to gather updated information for database entry. Ensured data accuracy and quality by correctly inputting information into the system. Maintained detailed records of client interactions and data updates.

Database Management Client Communication Data Entry Quality Assurance

Sales Representative

Humanoid BPO Office, Inc.

Oct 2017 - Jun 2018 (8 months)

Called customers interested in improving their credit scores who had filled out online forms. Qualified customers by asking a set of specific questions to determine eligibility. Explained procedures and answered customer questions before transferring qualified calls to credit repair specialists.

Sales Customer Service Lead Qualification Communication Objection Handling Call Transfer

Education

Degrees, certifications, and relevant coursework

University of Cebu- Main Campus

Bachelor of Science in Hotel and Restaurant Management, Hotel and Restaurant Management

Graduated with a Bachelor of Science in Hotel and Restaurant Management. The curriculum focused on developing skills essential for the hospitality industry.