Belcor NiniBN
Open to opportunities

Belcor Nini

@belcornini

Dynamic content moderator with strong customer service skills.

Philippines

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dynamic individual with hands-on experience in content moderation and customer service. My journey has equipped me with strong problem-solving skills and a proactive approach to new tasks. I am known for my adaptability, creativity, and results-oriented mindset, which I leverage to make meaningful contributions and advance organizational goals.

In my role as a Customer Advisor at Concentrix, I provided accurate and non-biased judgment on content, enhancing user experience by diligently monitoring and removing inappropriate materials. My previous experience as a Customer Service Representative at Amazon allowed me to develop rapport with customers, leading to increased loyalty and positive feedback. I am committed to delivering exceptional service and ensuring customer satisfaction in every interaction.

Experience

Work history, roles, and key accomplishments

CO

Customer Advisor (Content Moderator)

Concentrix

Jul 2021 - Dec 2024 (3 years 5 months)

Provided accurate and non-biased judgment on every piece of content in accordance with policies and guidelines. Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality. Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.

IQ

Customer Service Representative (Amazon)

iQor

Aug 2020 - Jul 2021 (11 months)

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback.

CS

Order Placer (Doordash)

CNM BPO Solutions

Aug 2018 - Aug 2020 (2 years)

Processed online food orders promptly, consistently achieving turnaround timeframes to maintain customer satisfaction. Took food orders from customers online, promoting deals and add-ons if necessary. Reviewed completed orders for quality and accuracy.

IP

CSR/Sales Representative (1-800 Flowers)

iQor Philippines

Dec 2017 - Dec 2017 (0 months)

Guaranteed first-class customer service by enthusiastically anticipating customer needs. Catered effectively to customer requirements to ensure satisfaction.

Education

Degrees, certifications, and relevant coursework

GC

Gov. Alfonso D. Tan College

Bachelor’s Degree in Business Administration, Human Resource

2013 - 2017

Tech stack

Software and tools used professionally

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Belcor Nini - Customer Advisor (Content Moderator) - Concentrix | Himalayas