Belcor Nini
@belcornini
Dynamic content moderator with strong customer service skills.
What I'm looking for
I am a dynamic individual with hands-on experience in content moderation and customer service. My journey has equipped me with strong problem-solving skills and a proactive approach to new tasks. I am known for my adaptability, creativity, and results-oriented mindset, which I leverage to make meaningful contributions and advance organizational goals.
In my role as a Customer Advisor at Concentrix, I provided accurate and non-biased judgment on content, enhancing user experience by diligently monitoring and removing inappropriate materials. My previous experience as a Customer Service Representative at Amazon allowed me to develop rapport with customers, leading to increased loyalty and positive feedback. I am committed to delivering exceptional service and ensuring customer satisfaction in every interaction.
Experience
Work history, roles, and key accomplishments
Customer Advisor (Content Moderator)
Concentrix
Jul 2021 - Dec 2024 (3 years 5 months)
Provided accurate and non-biased judgment on every piece of content in accordance with policies and guidelines. Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality. Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
Customer Service Representative (Amazon)
iQor
Aug 2020 - Jul 2021 (11 months)
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback.
Order Placer (Doordash)
CNM BPO Solutions
Aug 2018 - Aug 2020 (2 years)
Processed online food orders promptly, consistently achieving turnaround timeframes to maintain customer satisfaction. Took food orders from customers online, promoting deals and add-ons if necessary. Reviewed completed orders for quality and accuracy.
Customer Service Representative (Blair-Retail)
iQor
Feb 2018 - Jul 2018 (5 months)
Provided friendly and attentive service by promptly responding to customer inquiries. Efficiently processed order requests to ensure customer satisfaction.
CSR/Sales Representative (1-800 Flowers)
iQor Philippines
Dec 2017 - Dec 2017 (0 months)
Guaranteed first-class customer service by enthusiastically anticipating customer needs. Catered effectively to customer requirements to ensure satisfaction.
Education
Degrees, certifications, and relevant coursework
Gov. Alfonso D. Tan College
Bachelor’s Degree in Business Administration, Human Resource
2013 - 2017
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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