Open to opportunities

Loreto Alejandrino III

@loretoalejandrinoiii

Message

Dynamic professional with expertise in content moderation and sales.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to leverage my leadership skills and analytical abilities while contributing to a team-oriented environment focused on customer satisfaction and continuous improvement.

I am a dynamic and results-driven professional with over a decade of experience in content moderation, sales, and technical support. My career has been defined by my proven expertise in maintaining platform integrity, enhancing customer satisfaction, and driving team performance. I am passionate about applying my leadership and analytical skills in a progressive organization that values innovation and excellence.

Throughout my career, I have excelled in various roles, including as a Content Moderator and Subject Matter Expert at TaskUs, where I moderated user-generated content and mentored team members. My ability to handle complex user reports and collaborate with cross-functional teams has allowed me to optimize policy implementation effectively. I have also developed training modules to equip new moderators with essential skills, ensuring a high standard of content moderation.

In addition to my content moderation experience, I have a strong background in sales and technical support, having supervised teams at Startek Philippines and provided tailored solutions at Convergys Philippines. My commitment to customer satisfaction and my strategic approach to problem-solving have consistently led to exceeding performance targets and fostering long-term customer relationships.

Experience

Work history, roles, and key accomplishments

Content Moderator | Subject Matter Expert

TaskUs

Jun 2022 - Jan 2025 (2 years 7 months)

Moderated user-generated content to ensure compliance with community standards and mentored team members, leading training sessions. Handled complex user reports and appeals, delivering empathetic and thorough resolutions while collaborating with cross-functional teams to optimize policy implementation.

Content Moderation Mentoring Training Conflict Resolution

Content Moderator

Conectys Philippines

May 2020 - Feb 2021 (9 months)

Reviewed and managed platform content to uphold guidelines, ensuring clear and professional communication regarding moderation decisions. Efficiently resolved escalated issues, ensuring user satisfaction.

Content Review Content Management

Sales / Technical Support Supervisor

Startek Philippines

Jun 2018 - Dec 2019 (1 year 6 months)

Supervised a team to consistently meet and exceed key performance indicators. Implemented effective strategies to boost sales and service quality, ensuring high customer satisfaction through proactive problem-solving.

Sales Strategy Technical Support Quality Customer Satisfaction Problem Solving

Technical / Sales Support Representative

Convergys Philippines

Oct 2012 - Jan 2015 (2 years 3 months)

Provided technical support, troubleshooting, and solutions tailored to customer needs. Achieved and exceeded monthly sales targets through strategic up-selling and built long-term customer relationships through clear and consistent communication.

Technical Support Troubleshooting Sales Customer Relationship Management Communication

Customer Service Representative

Panasiatic Solutions

Aug 2011 - Aug 2012 (1 year)

Delivered exceptional customer service and resolved complaints promptly. Demonstrated empathy and professionalism in all customer interactions.

Customer Service Empathy

Education

Degrees, certifications, and relevant coursework

University of St. La Salle

Bachelor of Science, Information Technology

Pursued a Bachelor of Science degree with a focus on Information Technology. Gained foundational knowledge in various aspects of IT, preparing for a career in the technology sector.

University Of Baguio

Bachelor of Science, Nursing

Undertook studies for a Bachelor of Science in Nursing. Developed an understanding of healthcare principles and patient care practices.

Technological University of the Philippines - Visayas

Engineering Technology, Engineering Technology

Studied Engineering Technology, focusing on fundamental engineering principles and practical applications. Acquired technical skills relevant to various engineering disciplines.