Carlamagne Joy Datulayta
@carlamagnejoydatulay
Experienced content moderator and customer support specialist.
What I'm looking for
I am a dedicated content moderator and customer support specialist with a proven track record in maintaining platform integrity and enhancing client satisfaction. My experience spans across various roles, where I have effectively utilized content moderation tools and communication platforms to ensure compliance with site policies and drive sales performance.
In my current role as a Phone Content Moderator at Staffme Online LLC, I review over 800 user posts daily, flagging content that violates legal and ethical standards. Previously, I worked as a TikTok Content Moderator at Conectys BPO, where I monitored content for alignment with community guidelines and cultural sensitivities. My ability to adapt to evolving moderation protocols has allowed me to assess trends and emerging risks effectively.
Throughout my career, I have also excelled in customer support roles, responding to inquiries and delivering timely solutions to enhance user satisfaction. My commitment to providing consistent support across multiple communication channels has contributed to increased revenue and a positive customer experience.
Experience
Work history, roles, and key accomplishments
Phone Content Moderator
Staffme Online LLC.
Jul 2024 - Present (1 year)
Reviewed over 800 daily user posts to ensure compliance with site policies. Flagged and escalated content violating legal and ethical standards for an Adult Website.
Tiktok Content Moderator
Conectys BPO Solutions
Mar 2023 - Jul 2024 (1 year 4 months)
Monitored TikTok content for alignment with community guidelines, cultural sensitivities, and safety standards. Applied evolving moderation protocols to assess trends, emerging risks, and viral content behavior.
Customer Service Representative
IQOR Teleservices Inc.
Aug 2023 - Aug 2023 (0 months)
Responded to customer inquiries via email, delivering timely and effective solutions to enhance user satisfaction. Increased revenue by identifying sales opportunities and promoting relevant products or services.
Education
Degrees, certifications, and relevant coursework
Central Mindanao University
Bachelor of Science, Office Administration
Completed a Bachelor of Science in Office Administration. Gained foundational knowledge and skills relevant to administrative roles.
Loyola High School
High School Diploma, Accountancy, Business & Management
Studied Accountancy, Business & Management at Loyola High School. Developed foundational understanding in business principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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