Carlamagne Joy DatulaytaCD
Open to opportunities

Carlamagne Joy Datulayta

@carlamagnejoydatulay

Experienced content moderator and customer support specialist.

Philippines
Message

What I'm looking for

I am seeking a role that values collaboration and offers opportunities for growth in customer support and content moderation.

I am a dedicated content moderator and customer support specialist with a proven track record in maintaining platform integrity and enhancing client satisfaction. My experience spans across various roles, where I have effectively utilized content moderation tools and communication platforms to ensure compliance with site policies and drive sales performance.

In my current role as a Phone Content Moderator at Staffme Online LLC, I review over 800 user posts daily, flagging content that violates legal and ethical standards. Previously, I worked as a TikTok Content Moderator at Conectys BPO, where I monitored content for alignment with community guidelines and cultural sensitivities. My ability to adapt to evolving moderation protocols has allowed me to assess trends and emerging risks effectively.

Throughout my career, I have also excelled in customer support roles, responding to inquiries and delivering timely solutions to enhance user satisfaction. My commitment to providing consistent support across multiple communication channels has contributed to increased revenue and a positive customer experience.

Experience

Work history, roles, and key accomplishments

SL
Current

Phone Content Moderator

Staffme Online LLC.

Jul 2024 - Present (1 year)

Reviewed over 800 daily user posts to ensure compliance with site policies. Flagged and escalated content violating legal and ethical standards for an Adult Website.

Education

Degrees, certifications, and relevant coursework

CU

Central Mindanao University

Bachelor of Science, Office Administration

Completed a Bachelor of Science in Office Administration. Gained foundational knowledge and skills relevant to administrative roles.

LS

Loyola High School

High School Diploma, Accountancy, Business & Management

Studied Accountancy, Business & Management at Loyola High School. Developed foundational understanding in business principles.

Tech stack

Software and tools used professionally

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Carlamagne Joy Datulayta - Phone Content Moderator - Staffme Online LLC. | Himalayas