KSKriann Sungk
@kriannsungk
Dynamic professional with extensive experience in customer service and support.
PhilippinesWhat I'm looking for
I am a dynamic individual with years of experience in customer service, technical support, content moderation, billing, and customer retention. My journey began in 2015 as a Sales Representative at Iqor Philippines, where I honed my skills in customer interaction and sales strategies.
Throughout my career, I have worked with reputable companies such as Convergys and Sutherland Global Services, where I specialized in technical support and customer service. My role at Conectys as a Content Moderator has further enhanced my ability to work under pressure and maintain high-quality standards in customer interactions.
Experience
Work history, roles, and key accomplishments
Content Moderator
Conectys
Jan 2020 - Present (5 years 6 months)
Monitored and moderated user-generated content to ensure compliance with platform guidelines and policies. Applied critical thinking to identify and address inappropriate content, maintaining a safe online environment.
Customer Service Associate
Sutherland Global Services
Jan 2017 - Present (8 years 6 months)
Managed customer inquiries related to service, billing, and retention, ensuring comprehensive support. Utilized strong problem-solving skills to resolve complex customer issues and maintain loyalty.
Technical Support Specialist
Convergys Philippines
Jan 2015 - Present (10 years 6 months)
Provided technical assistance and troubleshooting for various customer issues, ensuring timely resolution. Maintained high customer satisfaction by addressing concerns effectively and efficiently.
Sales Representative
Iqor Philippines
Jan 2015 - Present (10 years 6 months)
Engaged in direct sales activities, promoting products and services to achieve sales targets. Developed strong communication and persuasion skills through daily customer interactions.
Education
Degrees, certifications, and relevant coursework
Bukidnon State University
Bachelor of Science in Business Administration, Financial Management
Studied Business Administration with a major in Financial Management. Gained knowledge in financial principles and management practices.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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