Looking for a job

Ericka Mae Nolasco

@erickamaenolasco

Message

I deliver customer support, content moderation, and consultative sales assistance.

Philippines

Message

What I'm looking for

I'm looking for a company where I can use my customer service, content moderation, and sales skills, gain further experience, and help enhance productivity and reputation.

I've supported customers at Teleperformance McKinley and Teleperformance Aura through live chat and email, addressing technical, software, membership, and billing concerns.

I used Salesforce, Shopify, Lark, Horde, and TCS to resolve customer issues efficiently and provide timely support.

I also monitored TikTok Live selling sessions for the U.S. region, helping ensure sellers followed platform guidelines and maintained content quality and compliance.

At Filgenius Enterprise, I sell pre-fabricated houses, construction equipment, and industrial fans by explaining products, presenting options, and assisting clients.

Experience

Work history, roles, and key accomplishments

Sales Associate

Filgenius Enterprise

Jan 2025 - Dec 2026 (1 year 11 months)

Sold pre-fabricated houses by presenting project details and renovation options to clients. Handled sales of construction equipment and industrial fans through product explanations and demonstrations.

Sales Customer Service Product Demonstrations Client Assistance

Content Moderator

Teleperformance

Jan 2021 - Dec 2024 (3 years 11 months)

Monitored and managed TikTok Live selling sessions in the U.S. region, ensuring sellers followed platform guidelines and policies while maintaining content quality and compliance.

Content Moderation Live Streaming Compliance Policy Enforcement

Customer Service Representative

Teleperformance

Jan 2021 - Dec 2024 (3 years 11 months)

Provided customer service and content moderation, handling live chat and email support for technical and software issues. Resolved membership and billing concerns using Salesforce, Shopify, Lark, Horde, and TCS tools.