Jebsam Limbong
@jebsamlimbong
Virtual Assistant | Customer Support Specialist (Email & Chat)
What I'm looking for
Need someone to handle your customer support, administrative tasks, and more?
I'm a highly experienced Virtual Assistant with over 7 years in customer service, sales, training, digital marketing, and even Forex & Crypto expertise. I'm passionate about building strong relationships, delivering exceptional customer experiences, and smashing your business goals. Here's what I can do for you:
🛎️ Top-Notch Customer Support: I handle inquiries, resolve issues, and ensure every customer feels valued.
📅 Daily Task Management: From email management and scheduling to data entry, I'll take care of the admin so you can focus on your core business.
📈 Boost Your Sales: I drive revenue growth through effective communication and proven upselling techniques.
👩🏫 Team Training & Development: I design engaging training programs that elevate service quality and empower your team.
📲 Digital Marketing Campaigns: I create and manage campaigns that reach your target audience and hit your marketing goals.
📊 Lead Generation & CRM Management: I streamline your sales process, nurturing leads and boosting conversion rates.
💹 Forex & Crypto Expertise: With advanced technical analysis and a strong track record in thriving trading communities and groups, I help you stay ahead in the fast-paced world of Forex and Crypto.
I'm a results-driven individual with a strong work ethic and a passion for teamwork. If you're looking for a reliable, experienced partner to help grow your business and navigate the dynamic world of Forex and Crypto, let's connect and take your business to the next level!
Experience
Work history, roles, and key accomplishments
Digital Marketing Specialist
Gunn LTD
Oct 2023 - Present (1 year 9 months)
Designed and implemented digital marketing campaigns for crypto and forex platforms, focusing on increasing audience engagement and driving traffic with data-driven strategies. Boosted platform traffic by 30% through tailored marketing campaigns.
Real Estate Virtual Assistant
Freelance
Jun 2023 - Oct 2023 (4 months)
Managed cold calling campaigns and client outreach to generate leads for real estate. Utilized tools like Mojo CRM to streamline operations and maintain organized records.
Microsoft Xbox Training Specialist
VXI Global Holdings B.V. Philippines
Aug 2022 - May 2023 (9 months)
Led training sessions for teams supporting Xbox services, enhancing their product knowledge and troubleshooting skills. Improved customer engagement through effective coaching and mentoring.
AT&T Associate Trainer
VXI Global Holdings B.V. Philippines
Oct 2020 - Aug 2022 (1 year 10 months)
Trained and developed new representatives, focusing on customer service, account management, and dispute resolution. Contributed to improved service quality by designing tailored training programs and processes.
Customer Service Representative – Billing and Sales
VXI Global Holdings B.V. Philippines
Jun 2019 - Sep 2020 (1 year 3 months)
Provided support to AT&T customers by troubleshooting issues, managing accounts, and processing payments. Consistently exceeded sales targets through upselling products and services.
Customer Service Representative
IQOR PH
Jan 2016 - Apr 2019 (3 years 3 months)
Handled customer inquiries and processed orders with accuracy and efficiency. Maintained high standards of professionalism and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Mindanao
Bachelor of Arts, Political Science
Studied Political Science at the University of Mindanao. Gained a comprehensive understanding of political systems, theories, and public policy.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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