Jolly Joyce Pingoy

Handled escalated tickets from patients and pharmacies, managing email, chat, and call interactions with clinicians and guides. Coordinated with pharmacies to process patient orders efficiently.

Trained and managed a team of customer service representatives, creating comprehensive training modules and QA standards. Led online product promotions and implemented process improvements to enhance efficiency.

Conducted real estate cold calling and managed website design, content, and SEO. Collaborated with the wider development team to achieve project goals.

Provided email and chat support to buyers and sellers on the platform, updating website listings, pricing, and transaction details. Assisted with customer inquiries related to online business sales and transfers.

Conducted outreach via calls and texts, supporting daily property lead generation and appointment setting. Provided virtual administrative assistance.

Processed client applications and credit card transactions, creating training materials for voice and non-voice accounts. Provided virtual assistant customer service.

Handled guest communication, check-ins, and check-outs for Airbnb properties, managing calendars, cleaning schedules, and booking coordination. Created property listings and marketing content using Canva, responding to guest inquiries and maintaining high service standards.

Cold-called and followed up with real estate leads, managing CRM and agent communication. Supported inside sales operations effectively.

Trained agents in telemarketing and outbound sales, creating comprehensive training plans and scripts. Ensured quality assurance in agent performance.

Created schedules and listing packets for clients, managing day-to-day virtual administrative tasks. Provided general virtual assistance.

Supervised a team responsible for audience engagement and customer service for a fashion magazine, coordinating editorial schedules and assisting with photoshoot logistics. Trained junior editors and support staff on communication standards, overseeing social media feedback and resolving subscriber concerns.

Resolved network and billing issues via remote support, offering upgrade sales and support for in/out-of-warranty products. Provided technical and billing assistance.

Provided technical support and troubleshooting, diagnosing and resolving client hardware/networking issues. Assisted customers with their technical concerns.

Grade: GRADUATE

Completed a comprehensive curriculum in Mass Communication, gaining foundational knowledge in media studies and communication theories. Graduated from the program in 2009.

Undertook studies in Computer System at LANCom Computer System. The program focused on working with wider development teams and managing website design, content, and SEO.