Open to opportunities

Yasik Humpal

@yasikhumpal

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Dynamic Customer Service Specialist with a focus on customer satisfaction.

Philippines

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What I'm looking for

I am looking for a customer-focused team where I can contribute to enhancing customer satisfaction and drive business success.

I am a dynamic and results-driven Customer Service Specialist with almost three years of experience in customer service, marketing, and conversion strategy. My background has equipped me with the skills to engage customers effectively, optimize their experiences, and drive conversions. I pride myself on my strong communication skills and a customer-first mindset, which have contributed to my proven track record in improving customer satisfaction and loyalty.

In my recent role as a Customer Service Specialist at InSolutions, I resolved live chat cases daily, delivering timely and effective solutions while maintaining high satisfaction levels. I also played a key role at Gamma Interactive Inc. as an Assistant Customer Service Manager, where I established a streamlined ticketing system that improved workflow efficiency and reduced resolution times. My ability to mentor junior specialists and expand our team significantly demonstrates my commitment to fostering a collaborative and productive work environment.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

InSolutions

Oct 2024 - Oct 2024 (0 months)

Resolved live chat cases daily, delivering timely and effective solutions to customer inquiries while maintaining high satisfaction levels. Managed multiple concurrent chats in a fast-paced environment, ensuring efficient communication and issue resolution.

Live Chat Support Customer Satisfaction Fast Paced Environment Communication Skills

Assistant Customer Service Manager

Gamma Interactive Inc.

Jan 2024 - Sep 2024 (8 months)

Established a streamlined ticketing system to improve workflow efficiency and reduce resolution times. Collected and analyzed monthly customer feedback to drive service improvements and enhance customer satisfaction. Supervised and mentored junior customer service specialists, and played a key role in expanding the team from 8 to 44 members.

Ticketing Systems Customer Feedback Analysis Team Leadership Mentoring

Customer Service Specialist

Gamma Interactive Inc.

May 2022 - Dec 2023 (1 year 7 months)

Provided exceptional customer service through calls, emails, and live chats, resolving 200
250 cases daily. Delivered timely, effective solutions to customer inquiries, ensuring high satisfaction and efficient issue resolution across multiple communication channels.

Customer Service Email Support Live Chat Multichannel Support

Marketing and Customer Service Specialist

Bowentech Inc.

Mar 2021 - Aug 2021 (5 months)

Managed and executed marketing campaigns, including influencer partnerships, to promote platform visibility and engagement. Delivered exceptional customer service via email and live chat, while also training and onboarding new staff to ensure consistent service quality.

Marketing Campaigns Customer Service Email Support Live Chat Staff Training Onboarding

Education

Degrees, certifications, and relevant coursework

Technological Institute of the Philippines

Bachelor of Science, Marketing Management

Completed a comprehensive curriculum focused on marketing principles and strategies. Developed strong analytical and communication skills essential for effective marketing management.

Technological Institute of the Philippines

Bachelor of Science, Mechanical Engineering

Studied core concepts of mechanical engineering, including design, analysis, and manufacturing. Gained foundational knowledge in engineering principles and problem-solving techniques.