J User

Teaching English to a diverse range of students, both online and in-person. Creating tailored lesson plans and assessing student progress while managing client relations independently.

Provided frontline support for victims of crime, conducting risk assessments and managing documentation while ensuring compliance with data security regulations.

Managed a caseload of police investigations, coordinating responses to incidents and conducting interviews to gather intelligence for case resolution.

Provided front desk support, managing inquiries and assisting with student well-being concerns, particularly for international students.

Designed and delivered engaging English lessons to students aged 8-18, assessing progress and providing performance reports to parents.

Promoted to Bracknell store after demonstrating strong sales performance, awarded for exceptional customer service and managing warehouse deliveries.

Grade: 2:1

Activities and societies: Awarded Cardiff Award

Studied human behaviour, statistics, and psychology, which are highly applicable to client support roles.