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Tabitha Cruz

@tabithacruz

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Dedicated customer service professional with strong administrative skills.

United Kingdom

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

I am a customer service professional with extensive experience in administrative support and problem-solving across diverse roles. My commitment to enhancing operational efficiency and client satisfaction drives my work ethic. I have successfully managed front desk operations, handled customer inquiries, and provided effective solutions in fast-paced environments.

In my recent role as a Customer Care Call Agent, I excelled in responding to customer calls and resolving complaints efficiently, maintaining detailed records using Salesforce. I also have experience as an English Language Teacher, where I planned and delivered engaging lessons to students of various ages, fostering a supportive learning environment. My background in referencing support and as a teaching assistant has equipped me with strong communication and organizational skills.

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Experience

Work history, roles, and key accomplishments

Customer Care Call Agent

Scent Australia

Jan 2024 - Feb 2025 (1 year 1 month)

Responded to 50-80 daily inbound customer calls, emails, and chats regarding products, services, and account issues. Resolved customer complaints efficiently using Salesforce and maintained detailed records of interactions. Participated in regular team meetings, trainings, and quality assurance sessions to improve service delivery.

Salesforce Customer Service Problem Solving Communication Data Entry Teamwork

English Language Teacher

Iberia Teacher

Jan 2024 - Mar 2024 (2 months)

Planned and delivered English lessons across various age groups, focusing on exam preparation. Utilized a range of teaching resources, including multimedia and games, to enhance learning engagement. Assessed student progress through tests, assignments, and ongoing feedback, tailoring instruction accordingly.

Teaching Assessments Classroom Management

Front of House Receptionist

General People

Aug 2023 - Dec 2023 (4 months)

Welcomed and assisted clients, visitors, and tenants, managing front desk operations including call handling and appointment scheduling. Maintained a clean, organized, and presentable reception area in line with brand standards. Oversaw the cleanliness and functionality of public eating spaces and coordinated with cleaning and maintenance staff.

Customer Service Administrative Support Communication

Referencing Support Executive

Goodlord

Aug 2022 - Aug 2023 (1 year)

Conducted background checks on prospective tenants, including credit, employment, and rental history. Verified documents and references provided by tenants to ensure accuracy and compliance. Communicated with tenants, landlords, and agents via email and phone to gather necessary information.

Background Checks Data Entry Communication

Teaching Assistant

StepTeachers

Sep 2020 - Jul 2022 (1 year 10 months)

Supported early years practitioners in delivering age-appropriate activities that promote learning through play. Assisted with feeding, toileting, and personal care routines while ensuring a safe and hygienic environment. Supervised children during indoor and outdoor play, promoting positive behaviour and social interaction.

Childcare Teaching Assistant Communication