Open to opportunities

Natisha Ryner

@natisharyner

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Empathetic customer support professional with strong problem-solving skills.

United Kingdom

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What I'm looking for

I am looking for a remote customer support role that values empathy and problem-solving.

I am a friendly and empathetic individual who thrives on helping others. With experience in both care and customer service roles, I excel at staying calm under pressure and ensuring that every person I interact with feels heard and supported. My background has equipped me with the ability to communicate effectively, whether over the phone or in person, and I take pride in my professional demeanor.

In my recent role as a Customer Expert Agent at Teleperformance, I assisted individuals claiming Universal Credit, guiding them through their accounts and resolving any issues they faced. This position honed my ability to switch between systems quickly while maintaining a supportive atmosphere for callers. Additionally, my experience as a Live-In Carer has strengthened my skills in building relationships and providing emotional support, which I believe are essential in any customer support role.

I am now eager to grow in a remote customer support position where I can leverage my people skills and technical know-how. I am confident in my ability to adapt to new systems and processes, and I am committed to maintaining data protection and confidentiality in all my interactions.

Experience

Work history, roles, and key accomplishments

Customer Expert Agent

Teleperformance (DWP Universal Credit)

Mar 2025 - Apr 2025 (1 month)

Supported Universal Credit claimants, helping them understand accounts and resolve issues. Managed high call volumes, navigated multiple systems, and maintained composure under pressure, ensuring callers felt heard and supported.

Customer Service Problem Solving CRM Systems Communication Data Protection Empathy

Live-In Carer

Unique Senior Care

Sep 2023 - Oct 2024 (1 year 1 month)

Provided comprehensive live-in care, assisting clients with personal care and companionship. Developed strong relationships, offered emotional support, and managed responsibilities independently 24/7.

Relationship Building Time Management Empathy Confidentiality

Live-In Carer

Home Instead

May 2023 - Sep 2023 (4 months)

Supported individuals living with dementia, prioritizing their comfort, routine, and emotional well-being. Adapted care approaches based on varying moods and needs, demonstrating keen observation skills.

Dementia Care Communication Empathy

Live-In Carer

Agincare

Feb 2022 - Apr 2023 (1 year 2 months)

Assisted clients with personal care, medication administration, and maintaining safe, clean living environments. Collaborated with diverse individuals, consistently ensuring their respect and comfort.

Medication Management Home Safety Respectful Communication

Special Needs Teaching Assistant

Milk Education

Sep 2022 - Nov 2022 (2 months)

Provided support to children with additional needs within a classroom setting. Offered one-on-one guidance, demonstrated patience, and collaborated effectively with teachers and families.

Special Education Needs Classroom Support Patience Collaboration Communication

Domiciliary Carer

Routes Healthcare

Oct 2021 - Apr 2022 (6 months)

Visited clients in their homes to assist with mobility, personal care, and emotional support. Adapted quickly to diverse daily situations and communicated clearly with clients.

Domiciliary Care Mobility Communication

Waitress

Various Hospitality Roles

Jan 2018 - Dec 2020 (2 years 11 months)

Delivered excellent service in fast-paced restaurant environments, managing orders and resolving complaints professionally. Developed a strong work ethic, multitasking abilities, and resilience under pressure.

Customer Service Order Taking Multitasking Work Ethics Resilience Communication Teamwork

Education

Degrees, certifications, and relevant coursework

Loreto Sixth Form College

Extended Diploma, Health and Social Care

Grade: 5 (English), 4 (Maths)

Completed an Extended Diploma in Health and Social Care, gaining comprehensive knowledge in the field. Also obtained a Certificate in Cyber Security, enhancing digital and IT skills.

Loreto High School Chorlton

High School Diploma, General Studies

Grade: C (English), A (Art), A (IT)

Achieved strong grades in English, Art, and IT, demonstrating a foundational understanding of these subjects. Developed essential academic skills during the secondary education period.