Seeking a part-time, fully remote customer support or patient support role with flexible, predictable hours. With 7 years of remote experience, and 16 years office experience I’m looking for a location independent, worldwide opportunity where I can use my customer service, complaints handling and administration skills to make a real impact.
FB
Looking for a job
Faisal Bostan
@faisalbostan
7 years of remote experience | Customer & Patient Support specialist skilled in problem-solving, complaints handling and delivering excellent custome
United KingdomWhat I'm looking for
Experienced Customer Support Specialist | 7 Years of Remote Experience
Need someone who can look after your customers, solve problems and take some pressure off your workload? I can help!
I’m currently working as a Patient Support Advisor at Clinical Partners and have around 7 years of remote working experience. I’ve worked across healthcare, insurance, banking, utilities and technical support, so I’m comfortable dealing with different customers, systems and situations.
💼 What I can help with:
* Customer Support: Handling enquiries by phone, email and online channels.
* Patient Support: Managing appointments, answering enquiries and handling confidential information professionally.
* Complaints Handling: Investigating issues, managing escalations and finding fair solutions.
* Admin & Organisation: Maintaining records, tracking cases and keeping information accurate and up to date.
* Technical Support: Helping customers troubleshoot problems and understand their options.
* Sales & Customer Relations: Understanding customer needs, explaining products and delivering a positive customer experience.
⭐ Why work with me?
* Around 7 years of remote working experience.
* Currently employed in a patient support role.
* Experience with established organisations including Clinical Partners, Direct Line Group, E.ON, BT, HSBC and British Gas.
* Comfortable working independently and managing competing priorities.
* Professional, approachable and experienced in handling sensitive information and difficult conversations.
* Quick to learn new systems and adapt to different ways of working.
I believe good customer service is about more than answering questions. It’s about making people feel heard, resolving problems and leaving them with a positive impression of your business.
I’m looking to work with businesses that need someone reliable, approachable and experienced who can support their customers and make day-to-day operations easier.
If you think I’d be a good fit for your team, feel free to get in touch. I’d be happy to have a chat!
Experience
Work history, roles, and key accomplishments
CL
Current
Patient Support Advisor
Clinical Partners Ltd
Jun 2025 - Present (1 year 4 months)
Provides patient support by phone, email, and online channels, handling enquiries and managing appointments and records. Works independently in a remote environment while maintaining high customer service standards.
DG
Delivered multi-channel customer service in a fast-paced, remote environment, providing insurance quotes and advising on products to ensure positive customer outcomes.
Complaints Handler
Eon Energy
Feb 2021 - Apr 2024 (3 years 2 months)
Managed complex complaints including vulnerable customers and escalations to the Ombudsman, liaising with Citizens Advice Bureau and internal teams for resolution. Maintained case tracking using Excel and achieved monthly complaint competency bonuses.
Assisted broadband customers with technical issues via phone and remote access, scheduled engineer visits, and provided hardware recommendations.
Owned a caseload of complaints, ensuring regulatory compliance and fair outcomes. Maintained 100% quality scores while exceeding weekly targets.
Financial Crime Consultant
TSB
Feb 2019 - Jun 2019 (4 months)
Acted as first-line defense against financial crime, working with AML, sanctions, and PEPs.
Real Estate Advisor
Al Rayan Bank
Oct 2018 - Dec 2018 (2 months)
Monitored customer property applications and managed legal documentation.
CP
Case Manager
Crowd Property
Jun 2018 - Sep 2018 (3 months)
Coordinated legal stages of property lending and supported internal teams with data analysis.
HS
Managed mortgage applications from approval to closing, including compliance checks.
Delivered high-volume call centre support with a focus on first-contact resolution.
Delivered high-volume call centre support, with first-contact resolution as a priority.
Sales Advisor
Safestore Self Storage Ltd
Apr 2011 - Nov 2013 (2 years 7 months)
Achieved high conversion rates in face-to-face and phone-based sales. Managed invoicing and daily office operations.
Sales Advisor
Safestore Self Storage Ltd
Apr 2011 - Nov 2013 (2 years 7 months)
Achieved high conversion rates in face-to-face and phone-based sales, and managed invoicing and daily office operations.
SS
Door Supervisor
Show and Events Security
Jun 2009 - Feb 2011 (1 year 8 months)
Provided high-profile security at events, including celebrity protection and crowd control.
SS
Door Supervisor
Show and Events Security
Jun 2009 - Feb 2011 (1 year 8 months)
Provided high-profile security at events, including celebrity protection and crowd control.
IE
Estate Agent
In Home Estates
Feb 2009 - Jun 2009 (4 months)
Conducted property viewings and liaised with solicitors, brokers, and buyers.
IE
Estate Agent
In Home Estates
Feb 2009 - Jun 2009 (4 months)
Conducted property viewings and liaised with solicitors, brokers, and buyers.
Education
Degrees, certifications, and relevant coursework
SC
Sandwell College
AS Level, Travel & Tourism
2007 - 2008
Completed an AS Level in Travel & Tourism.
SA
Shireland Collegiate Academy
GCSE, General Studies
2001 - 2006
Earned 10 GCSEs including English, Maths, Science, ICT, Religious Education, Geography, and Urdu.
WP
West Midlands Police
Access to Policing Course, Policing
Completed the Access to Policing Course and received a certificate from the Chief Inspector.
SF
Shireland Collegiate Academy 6th Form
AS Level, Business and ICT
2006 - 2007
Completed AS Levels in Business and ICT.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United KingdomAuthorized to work in
Salary expectations
15k-25k GBP
Job categories
Interested in hiring Faisal?
You can contact Faisal and 90k+ other talented remote workers on Himalayas.
Message FaisalGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
