Open to opportunities

Jayne W Kinuthia

@jaynewkinuthia

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Banking specialist with expertise in strategic relationship management and product development.

Kenya

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What I'm looking for

I am looking for a senior role that emphasizes on client relationship management, digital transformation and strategic partnerships.

I am a senior banking specialist with over 15 years of progressive experience in retail banking, client relationships, product management, and strategic partnerships. My career has been marked by a strong focus on driving growth strategies and B2B sales through the establishment of robust channel partnerships and stakeholder engagement. I have a proven track record of leading lead generation efforts, prospecting, and closing deals for complex banking solutions, which has significantly enhanced profitability and customer acquisition.

In my current role as a Senior Product Manager at NCBA Bank Limited, I spearhead growth strategy initiatives that expand our channel partnerships and drive new product features to increase customer acquisition and monetization. My expertise in negotiation, contract analysis, and deal structuring ensures optimal ROI, while my ability to cultivate client relationships with key institutional partners has been instrumental in achieving sales targets and driving portfolio growth. I am passionate about leveraging my extensive experience in business development and strategic relationships to contribute to digital transformation in the banking sector.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Manager

Current

NCBA Bank Limited

Jan 2021 - Present (4 years 4 months)

Spearheaded growth strategy initiatives to expand channel partnerships, driving new product features and solutions to increase customer acquisition and monetization. Led negotiation efforts for product contracts, managing deal structuring and contract analysis to ensure optimal ROI. Cultivated client relationships with key institutional partners and drove lead generation strategies.

Growth Strategy Channel Partnerships Negotiation Lead Generation Deal Structuring Customer Acquisition

Senior Relationship Manager

NIC Bank Limited

Jan 2015 - Dec 2020 (5 years 11 months)

Developed strategic partnerships to enhance service offerings and expand market reach. Implemented lead generation activities, converting prospects into long-term clients through effective negotiation. Strengthened client relationships with tailored financial solutions, consistently achieving sales targets.

Strategic Partnerships Lead Generation Negotiation Sales Growth Customer Acquisition Stakeholder Engagement ROI Analysis

Assistant Relationship Manager

NIC Bank Limited

Jul 2010 - Dec 2014 (4 years 5 months)

Established strategic partnerships with corporate clients, driving lead generation and prospecting efforts. Played a pivotal role in negotiation and deal structuring, ensuring contract terms met client and business needs. Fostered strong client relationships, leading to customer acquisition and retention.

Strategic Partnerships Lead Generation Negotiation Deal Structuring Customer Retention B2B Sales

Relationship Officer

CFC Stanbic Bank Limited

Jan 2009 - Jul 2010 (1 year 6 months)

Managed client relationships in corporate banking, focusing on lead generation and service delivery. Worked on developing financial solutions tailored to client needs, ensuring high satisfaction and retention rates.

Lead Generation Customer Retention B2B Sales Negotiation Performance Monitoring Stakeholder Engagement

Visa Card Liaison Officer

Regional Card Centre (RCC)

Nov 2006 - Dec 2008 (2 years 1 month)

Coordinated Visa card services and liaised with clients to enhance service delivery. Focused on customer satisfaction and retention through effective communication and problem-solving.

Customer Service Problem Solving Communication Skills Service Delivery Customer Retention Financial Products Relationship Management Sales Support Stakeholder Engagement

Foreign Trade Officer

International Business Centre (IBC)

Jan 2006 - Oct 2006 (9 months)

Managed foreign trade operations, focusing on compliance and documentation. Worked closely with clients to facilitate smooth trade transactions and ensure regulatory adherence.

Compliance Documentation Client Management Problem Solving Communication Skills Negotiation Relationship Management

Bank Clerk

Co-Operative Bank of Kenya

Apr 2001 - Sep 2003 (2 years 5 months)

Provided customer service support in the bank's customer service department. Assisted clients with inquiries and transactions, ensuring a high level of satisfaction.