Lawrence King'oo

Led the digital channel growth strategy bank-wide, overseeing performance of 105 sales staff and ensuring commercialization of digital and transactional banking products. Orchestrated digital transformation across branches with a 92% digital migration rate in the first quarter of 2025.

Led the regional digital transformation agenda, crafting and executing strategies that drove exponential growth in DFS adoption, customer acquisition, and multi-channel product penetration. Exceeded regional digital revenue target, generating over KES 100M by Q3 2023, which led to a fast-tracked promotion to a national leadership role.

Led regional merchant acquisition strategy, onboarding and managing high-value merchants across key commercial zones, directly contributing to transactional revenue growth. Spearheaded successful geo-targeted campaigns leading to 50,000 growths in new merchants in the region.

Spearheaded customer onboarding and activation for all digital banking platforms, including mobile banking, cards, collection solutions, and internet banking. Increased mobile and internet banking activation by 62% within 12 months, contributing to a branch-wide shift toward digital transaction channels.

Spearheaded digital financial services (DFS) adoption at the branch level by executing customer onboarding campaigns, leading to improved usage of mobile and agency banking platforms. Conceptualized and championed the “Family Pay” innovation proposal, contributing to an 87% customer retention rate among digital channel users in the branch.

Assisted in daily cash reconciliation and balancing of the tills to ensure accuracy in all cash transactions. Supported frontline staff in handling customer deposits, withdrawals, and cheque processing under supervision.

Currently pursuing a Master of Business Administration with a specialization in Finance. This program is enhancing my strategic financial management and business leadership skills.

Grade: Second Class Upper – 69.7%

Activities and societies: Finance Secretary – Kibabii University Students’ Union (2016 – 2017); Chairman – University Student’s Union Tendering Board (2016 – 2017)

Completed a Bachelor of Commerce degree with a focus on Finance, achieving a Second Class Upper division. The curriculum provided a strong foundation in financial principles and business operations.

Grade: B+ – 71 Points

Achieved a B+ grade with 71 points in the Kenya Certificate of Secondary Education. This foundational education provided a strong academic base for further studies.