Open to opportunities

Ndindi Nthiwa

@ndindinthiwa

Message

Results-driven professional with 10 years in client relationship management.

Kenya

Message

What I'm looking for

I seek a role that fosters growth, values authentic relationships, and emphasizes client satisfaction.

I am a multi-talented and results-driven professional with a decade of experience in client service, relationship management, and business development within the banking sector. My expertise lies in portfolio management and wealth solutions, where I have achieved a remarkable 100% client retention rate and significant portfolio growth through both new and existing clients. I am skilled in identifying market opportunities and enhancing client experiences, which has led to award-winning service and operational excellence.

Throughout my career, I have successfully managed high-net-worth client portfolios, delivering tailored financial solutions and personalized wealth management advice. My proactive approach to anticipating client needs has resulted in increased product holdings and a consistent, high-quality customer experience. I am passionate about making a positive impact on the lives of others and am committed to continuous growth and authentic relationships in my professional journey.

Experience

Work history, roles, and key accomplishments

Current

Relationship Manager, Priority Banking

Current

Standard Chartered Bank

Oct 2018 - Nov 2024 (6 years 1 month)

Managed and grew a portfolio of high-net-worth clients by anticipating their needs and providing tailored financial solutions. Achieved a 100% client retention rate and significant portfolio growth through personalized wealth management advice and strategic investment guidance.

Portfolio Management Wealth Management CRM Systems Service Excellence

Client Service Manager

Standard Chartered Bank

Apr 2013 - Oct 2018 (5 years 6 months)

Oversaw all client service operations within the branch, ensuring prompt resolution of customer queries and delivering exceptional support. Led initiatives to enhance client experience and drive customer satisfaction.

Client Relationship Management Process Improvement Customer Experience Team Management Service Excellence Communication Skills

Mortgage Sales and Service Manager

Standard Chartered Bank

Aug 2012 - Apr 2013 (8 months)

Played a pivotal role in driving mortgage sales, enhancing client relationships, and managing mortgage servicing. Supported sales managers in cross-selling mortgage products and ensuring timely loan disbursement.

Mortgage Sales Client Relationship Management Cross Selling Customer Service Team Leadership Problem Solving Communication Skills

Branch Sales Manager

Standard Chartered Bank

May 2009 - Aug 2012 (3 years 3 months)

Oversaw the branch's sales performance, leading a team to achieve sales targets. Collaborated with credit analysts to facilitate loan approvals and identified new business opportunities.

Sales Management Business Development Team Leadership Cross Selling Strategic Planning Communication Skills Sales Growth

Developer Relationship Manager

Standard Chartered Bank

Dec 2007 - May 2009 (1 year 5 months)

Built and maintained relationships with property developers to facilitate the launch of mortgage products. Ensured timely processing and disbursement of mortgage loans.

Relationship Management Customer Service Communication Skills Problem Solving

Business Development Manager

Winnie's Pure Health

May 2007 - Aug 2007 (3 months)

Identified and developed new business opportunities, expanding the client base and driving sales growth through local marketing campaigns and relationship building.

Business Development Sales Growth Marketing Client Relationship Management Product Knowledge Networking Strategic Planning

Education

Degrees, certifications, and relevant coursework

University of Nairobi

Bachelor of Commerce, Marketing

2000 - 2004

Completed a Bachelor of Commerce degree specializing in Marketing, focusing on various aspects of marketing strategies, consumer behavior, and business management.