Open to opportunities

Gloria Okiya

@gloriaokiya

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Experienced Product Owner with a passion for financial inclusion.

Kenya

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can leverage my skills in product management and partnerships to drive impactful solutions.

I am an experienced Product Owner with over 6 years in the banking and fintech industry. My expertise lies in driving product strategy, integrating banking partners, and developing scalable solutions that enhance financial inclusion across Africa. I have a proven track record of navigating complex financial regulations and optimizing banking infrastructure to create intuitive, high-impact products.

In my current role at Diamond Trust Bank, I lead ecosystem partnerships and digital product initiatives, ensuring alignment between business goals and technical implementation. I successfully spearheaded the delivery of multiple products, enhancing partner experiences and achieving 100% compliance with banking regulations. My commitment to leveraging technology for financial inclusion drives my passion for creating impactful solutions that empower businesses in an evolving payments landscape.

Experience

Work history, roles, and key accomplishments

Current

Product Owner | Ecosystem Partnerships | Digital Partnerships

Current

Diamond Trust Bank

Sep 2022 - Present (2 years 10 months)

Collaborated with prospective users and clients to understand and anticipate their needs and translate them into product requirements. Defined the vision for the team's product and maintained a cohesive vision throughout the process.

Product Roadmapping Backlog Management Agile Methodologies Scrum KPI Tracking Regulatory Compliance Strategic Planning Business Development

Customer Success and Cash Officer

Diamond Trust Bank

Jan 2019 - Present (6 years 6 months)

Provided customer support and processed transactions including over-the-counter, cheques, and electronic funds transfers. Performed customer due diligence to ensure compliance with banking protocols and standards for all transactions.

Customer Support KYC AML Cross Selling Customer Retention Data Entry Staff Training

Direct Sales Representative

Faulu Microfinance Bank

Jul 2018 - Present (7 years)

Achieved set sales targets in deposit mobilization and agency banking, and cross-selling of other bank products. Planned and mapped out marketing campaigns for the branch to sell the bank's product portfolio to clients in different regions.

Sales Targets Deposit Mobilization Cross Selling Marketing Campaigns Customer Acquisition Sales Reporting Customer Feedback Data Analysis

Intern

Glory Commercial College

Mar 2017 - Present (8 years 4 months)

Supported financial operations through payments, reports, and invoice management. Demonstrated data analysis and reporting skills.

Financial Operations Payment Processing Invoice Management Data Analysis Administrative Support Record keeping Office Management Communication Problem Solving

Intern

APHIA Plus Western Kenya

Aug 2016 - Present (8 years 11 months)

Provided project management support including meetings, trainings, and SOPs. Facilitated community outreach and advocacy.

Project Management Support Meeting Coordination Facilitation SOP Development Community Outreach Advocacy Data Management Technical assistance Mpesa Processing Program Support

Intern

ACK-WRCCS

Jun 2015 - Present (10 years 1 month)

Empowered communities through capacity building and information access. Facilitated program implementation and collaboration among stakeholders.

Capacity Building Implementation Community Development Facilitation Reporting Communication

Education

Degrees, certifications, and relevant coursework

Scrum Alliance

Certified Scrum Product Owner, Product Management

2024 - 2024

Obtained certification as a Certified Scrum Product Owner. This certification validates expertise in Agile methodologies and product management.

Glory Commercial College

Internship, Financial Operations

2017 - 2018

Supported financial operations through payments, reports, and invoice management. Demonstrated data analysis and reporting skills.

Egerton University

BSc Community Development, Community Development

2013 - 2017

Completed a Bachelor of Science in Community Development. The program focused on understanding and addressing community needs through various development strategies.

APHIA Plus Western Kenya

Internship, Project Management

2016 - 2016

Provided project management support including meetings, trainings, and SOPs. Facilitated community outreach and advocacy, aiding data management and technical assistance.

ACK-WRCCS

Internship, Community Empowerment

2015 - 2015

Empowered communities through capacity building and information access. Facilitated program implementation and collaboration among stakeholders.

Egerton University

Certificate, Statistical Packages for Social Sciences

2015 - 2015

Undertook a certificate program in Statistical Packages for Social Sciences. This enhanced skills in data analysis and interpretation relevant to social research.