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Winrose Reriani

@winrosereriani

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Client Relationship Leader | 15+ yrs driving growth, retention & customer success in financial services

Kenya

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What I'm looking for

I am looking for a role that values relationship building and offers opportunities for growth.

I am a Client Relationship and Business Development professional with 15+ years of experience in banking, customer success, and portfolio management. At KCB Bank, I successfully managed premium client portfolios exceeding KES 2.7B, consistently surpassing 110% of growth targets while maintaining an NPL ratio below 3%. My ability to build and maintain strong executive-level relationships has been key to delivering tailored financial solutions, driving retention, and unlocking new business opportunities.

I have a proven track record of leading cross-functional initiatives that enhance efficiency and customer satisfaction, including achieving an NPS of 80%. My expertise spans strategic account management, consultative sales, risk evaluation, compliance oversight, and customer success, supported by hands-on experience with Salesforce, HubSpot, and other CRM tools.

My interests center on roles that allow me to combine strategic business development with client success, particularly in financial services, SaaS, and development finance. I am passionate about helping organizations grow by aligning client needs with innovative solutions, while also mentoring and developing teams to achieve lasting impact.

I actively keep up with trends in fintech, SaaS, and customer engagement strategies, and I value opportunities to contribute to forward-looking companies that prioritize both growth and client value.

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Experience

Work history, roles, and key accomplishments

Current

Relationship Manager

Current

Kenya Commercial Bank (KCB)

Aug 2013 - Present (12 years 3 months)

Spearheaded Advantage Banking operations, managing a premium loan portfolio of KES 1.2B and deposits of KES 1.5B. Achieved a Net Promoter Score (NPS) of 80% and maintained Non-Performing Loans (NPL) below 3%. Drove revenue growth through cross-selling and enhanced customer satisfaction by implementing process improvements.

Relationship Management Banking Operations Financial Services Cross Selling Risk Management Team Leadership Financial Analysis Customer Service Compliance Communication

Assistant Manager - Personal Banking

KCB

Apr 2011 - Aug 2013 (2 years 4 months)

Managed customer relationships in the affluent banking segment, achieving an 8% increase in consumer product sales. Oversaw personal loan processing and led targeted sales campaigns to enhance customer loyalty and product uptake.

Customer Relationship Management Sales Strategies Compliance

Credit Administrator

KCB

Mar 2011 - Apr 2011 (1 month)

Monitored the branch's loan portfolio, ensuring risk levels remained below 8%. Conducted appraisals of loan applications and recommended actions on non-performing accounts to optimize portfolio quality.

Risk Management Compliance Problem Solving Analytical Skills

Junior Accountant / Customer Service Representative

Kenya School of Flying

Apr 2008 - Mar 2011 (2 years 11 months)

Processed financial reports and managed accounts payable/receivable. Streamlined inventory management and payroll processes to ensure operational efficiency and compliance.

Financial Reporting Accounts Payable Accounts Receivable

Bank Teller & Customer Service Consultant

KCB

Apr 2008 - Mar 2011 (2 years 11 months)

Delivered exceptional customer service by resolving inquiries and conducting financial transactions while adhering to bank policies. Ensured customer satisfaction through effective communication and problem-solving.

Customer Service Problem Solving Communication Banking Operations