Open to opportunities

Winrose Reriani

@winrosereriani

Message

Accomplished Relationship Management professional with 15 years of experience.

Kenya

Message

What I'm looking for

I am looking for a role that values relationship building and offers opportunities for growth.

With over 15 years of experience in banking and customer service, I am an accomplished Relationship Management professional dedicated to driving business growth and enhancing customer satisfaction. My expertise lies in portfolio management, financial services, and building strategic relationships that lead to consistent revenue achievement. I have a proven track record of exceeding growth targets and maintaining high standards of client engagement.

In my current role as a Relationship Manager at Kenya Commercial Bank, I spearhead operations that ensure high-quality customer service while managing a premium loan portfolio of KES 1.2B. I have successfully expanded our customer base by 22% and achieved over 110% of asset and liabilities growth goals. My commitment to compliance and risk management has been instrumental in maintaining a low Non-Performing Loans (NPL) rate below 3%, showcasing my ability to balance growth with responsible lending practices.

I am passionate about leveraging my skills to contribute to an organization's growth while delivering exceptional client experiences. I believe in the power of strong relationships and effective communication to drive success in the banking industry.

Experience

Work history, roles, and key accomplishments

Current

Relationship Manager

Current

Kenya Commercial Bank (KCB)

Aug 2013 - Present (11 years 9 months)

Spearheaded Advantage Banking operations, managing a premium loan portfolio of KES 1.2B and deposits of KES 1.5B. Achieved a Net Promoter Score (NPS) of 80% and maintained Non-Performing Loans (NPL) below 3%. Drove revenue growth through cross-selling and enhanced customer satisfaction by implementing process improvements.

Relationship Management Banking Operations Financial Services Cross Selling Risk Management Team Leadership Financial Analysis Customer Service Compliance Communication

Assistant Manager - Personal Banking

KCB

Apr 2011 - Aug 2013 (2 years 4 months)

Managed customer relationships in the affluent banking segment, achieving an 8% increase in consumer product sales. Oversaw personal loan processing and led targeted sales campaigns to enhance customer loyalty and product uptake.

Customer Relationship Management Sales Strategies Compliance Product Management Team Leadership Data Mining Communication

Credit Administrator

KCB

Mar 2011 - Apr 2011 (1 month)

Monitored the branch's loan portfolio, ensuring risk levels remained below 8%. Conducted appraisals of loan applications and recommended actions on non-performing accounts to optimize portfolio quality.

Risk Management Compliance Problem Solving Analytical Skills Communication Customer Service Team Collaboration

Bank Teller & Customer Service Consultant

KCB

Apr 2008 - Mar 2011 (2 years 11 months)

Delivered exceptional customer service by resolving inquiries and conducting financial transactions while adhering to bank policies. Ensured customer satisfaction through effective communication and problem-solving.

Customer Service Problem Solving Communication Banking Operations Compliance Relationship Management Teamwork ICT Competence

Junior Accountant / Customer Service Representative

Kenya School of Flying

Apr 2008 - Mar 2011 (2 years 11 months)

Processed financial reports and managed accounts payable/receivable. Streamlined inventory management and payroll processes to ensure operational efficiency and compliance.