Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@winrosereriani
Client Relationship Leader | 15+ yrs driving growth, retention & customer success in financial services
I am a Client Relationship and Business Development professional with 15+ years of experience in banking, customer success, and portfolio management. At KCB Bank, I successfully managed premium client portfolios exceeding KES 2.7B, consistently surpassing 110% of growth targets while maintaining an NPL ratio below 3%. My ability to build and maintain strong executive-level relationships has been key to delivering tailored financial solutions, driving retention, and unlocking new business opportunities.
I have a proven track record of leading cross-functional initiatives that enhance efficiency and customer satisfaction, including achieving an NPS of 80%. My expertise spans strategic account management, consultative sales, risk evaluation, compliance oversight, and customer success, supported by hands-on experience with Salesforce, HubSpot, and other CRM tools.
My interests center on roles that allow me to combine strategic business development with client success, particularly in financial services, SaaS, and development finance. I am passionate about helping organizations grow by aligning client needs with innovative solutions, while also mentoring and developing teams to achieve lasting impact.
I actively keep up with trends in fintech, SaaS, and customer engagement strategies, and I value opportunities to contribute to forward-looking companies that prioritize both growth and client value.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Work history, roles, and key accomplishments
Kenya Commercial Bank (KCB)
Aug 2013 - Present (12 years 3 months)
Spearheaded Advantage Banking operations, managing a premium loan portfolio of KES 1.2B and deposits of KES 1.5B. Achieved a Net Promoter Score (NPS) of 80% and maintained Non-Performing Loans (NPL) below 3%. Drove revenue growth through cross-selling and enhanced customer satisfaction by implementing process improvements.
KCB
Apr 2011 - Aug 2013 (2 years 4 months)
Managed customer relationships in the affluent banking segment, achieving an 8% increase in consumer product sales. Oversaw personal loan processing and led targeted sales campaigns to enhance customer loyalty and product uptake.
KCB
Mar 2011 - Apr 2011 (1 month)
Monitored the branch's loan portfolio, ensuring risk levels remained below 8%. Conducted appraisals of loan applications and recommended actions on non-performing accounts to optimize portfolio quality.
Kenya School of Flying
Apr 2008 - Mar 2011 (2 years 11 months)
Processed financial reports and managed accounts payable/receivable. Streamlined inventory management and payroll processes to ensure operational efficiency and compliance.
KCB
Apr 2008 - Mar 2011 (2 years 11 months)
Delivered exceptional customer service by resolving inquiries and conducting financial transactions while adhering to bank policies. Ensured customer satisfaction through effective communication and problem-solving.
Degrees, certifications, and relevant coursework
Master of Business Administration, Management
Completed a Master of Business Administration (MBA) in Management, focusing on advanced management practices and strategic decision-making.
Bachelor of Commerce, Human Resource Management
Earned a Bachelor of Commerce (BCom) in Human Resource Management, covering essential HR practices and organizational behavior.
You can contact Winrose and 90k+ other talented remote workers on Himalayas.
Message WinroseEric Ngatia
Relationship Officer SME Banking, Equity Bank Kenya Limited
Ndindi Nthiwa
Relationship Manager, Priority Banking, Standard Chartered Bank
Brenda Opiyo
Direct Sales Executive, Kenya Commercial Bank
Nelly Kaari
Freelance Financial Services Consultant, Self Employed
Margaret Mochama
Section Head/Customer Service Officer, Consolidated Bank of Kenya
Jayne W Kinuthia
Senior Product Manager, NCBA Bank Limited
Ken Mwinzi
Assistant Manager MSME Banking, KCB Bank Kenya Limited
Emma Ibuutu
Snr Relationship Manager – Health Sector, Housing Finance Corporation
VINCENT OTHIGO
Personal Banker, Kingdom Bank Ltd
Mary Musyoki
Business Banker, KCB Bank