Open to opportunities

Jay Cuta

@jaycuta

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Detail-oriented accountant with expertise in payroll processing and customer support.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to leverage my payroll expertise while contributing to a team-oriented environment focused on customer satisfaction and operational excellence.

I am a dedicated professional with extensive experience in managing payroll accounts and providing exceptional customer support. My journey began at Sutherland Global Services, where I honed my skills in responding to customer inquiries and resolving complaints efficiently. This role laid the foundation for my strong interpersonal skills and attention to detail, which I have carried into my subsequent positions.

At 1800 Accountant, I took on the responsibility of ensuring timely payroll processing for clients, utilizing platforms like Roll and Gusto. My ability to collaborate with team members and verify client details has been crucial in maintaining accuracy in financial transactions. I am passionate about optimizing processes and enhancing customer satisfaction, consistently exceeding sales targets and achieving high customer satisfaction scores.

Experience

Work history, roles, and key accomplishments

Current

Product Listing Manager

Current

Iconic Brands USA

Nov 2023 - Feb 2024 (3 months)

Managed and optimized product listings to enhance visibility and sales performance. Focused on improving product descriptions and images to attract customers.

Product Management Marketing Strategies Customer Engagement Data Analysis Content Creation

Accountant

1800 Accountant

Aug 2021 - Oct 2023 (2 years 2 months)

Managed payroll accounts for multiple clients, ensuring timely processing of payroll based on requested schedules. Utilized Roll and Gusto platforms for accurate payment processing, taxes, and deductions. Collaborated with team members to verify client details for payroll accuracy.

Payroll Processing Gusto Client Communication Tax Management Team Collaboration

Chat Support Expert

Prime Opinion

May 2021 - Jul 2023 (2 years 2 months)

Provided prompt responses to customer inquiries via live chat, resolving complaints and issues professionally. Offered accurate information on products and services while identifying priority issues for escalation.

Customer Service Live Chat Support Product Knowledge Communication Skills Complaint Handling Escalation Management

Tech-Sales Support

Asurion

Jun 2021 - Apr 2023 (1 year 10 months)

Supported customers with technical issues related to software and hardware. Exceeded sales targets regularly and escalated complex issues to higher support levels, ensuring customer satisfaction.

Technical Support Sales Customer Satisfaction Customer Escalation Hardware Communication Skills

Associate Phone/Chat C.S.

Sutherland Global Services

Nov 2017 - Jun 2020 (2 years 7 months)

Responded to customer inquiries via phone and chat, resolving issues and providing accurate information regarding services and policies. Assisted with orders, refunds, and exchanges while ensuring customer satisfaction.

Customer Service Phone Support Live Chat Order Management Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

Lyceum of the Philippines University - Cavite Campus

Bachelor of Business Administration, Business Administration

2021 - 2024

Studied Business Administration with a major in Marketing Management, focusing on the principles of marketing, financial transactions, and accounting records.