Open to opportunities

Angel Mae Dalapo

@angelmaedalapo

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Detail-oriented administrative and accounting professional with bookkeeping expertise.

Philippines

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What I'm looking for

I seek a role where I can apply accounting and administrative skills, contribute to process improvement, and grow in payroll or bookkeeping responsibilities within a collaborative team.

I am a detail-oriented administrative and accounting professional with hands-on experience in office support, bookkeeping, payroll processing, and customer service. I have maintained accurate financial records, managed accounts payable/receivable, reconciled bank and credit card statements, and prepared financial statements while using QuickBooks, Xero, Gusto Payroll, Bill.com, MS Excel, and Google Sheets.

I have experience improving operational efficiency and customer satisfaction through roles in frontline support and quality assurance, and I hold certifications as a QuickBooks Certified ProAdvisor, Xero Advisor, and Gusto Payroll Certified. I am committed to accuracy, timely execution of tasks, and continuous improvement in administrative and financial processes.

Experience

Work history, roles, and key accomplishments

Senior Frontline Support Rep

XtendOps PH

Sep 2023 - Jan 2026 (2 years 4 months)

Handled inbound calls, chats, and emails to assist customers on the product website, processed transactions accurately, and streamlined teller operations to improve daily task efficiency.

Customer Support Transaction Processing Time Management Live Chat Email Support CRM Problem Solving

Quality Assurance Specialist

Teleperformance Philippines, Inc.

Dec 2022 - Aug 2023 (8 months)

Conducted evaluations of customer interactions to ensure quality and compliance, generated performance reports, and recommended corrective actions to improve service accuracy and professionalism.

Quality Assurance Reporting Performance Analysis & Compliance Coaching KPI Tracking

Customer Service Representative

Teleperformance Philippines, Inc.

Nov 2020 - Dec 2022 (2 years 1 month)

Interacted with customers via phone to handle bookings, modifications, and cancellations while ensuring accurate payment and refund processing and maintaining professional service.

Phone Support Payment Processing Refunds CRM

Accounting Staff

Motor Ace Philippines, Inc.

Sep 2019 - Oct 2020 (1 year 1 month)

Managed payroll computations and records for 100+ employees, tracked collections and insurance payments, and performed accurate invoice and sales receipt data entry.

Payroll Processing Accounts Receivable Data Entry Quickbooks Xero Financial Reporting