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Flora Mae NacuaFN
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Flora Mae Nacua

@maevega

Client support specialist focused on retention, technical support, and efficient payroll operations.

Philippines
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What I'm looking for

I seek a role focused on client support and retention where I can apply technical troubleshooting, payroll skills, and team leadership in a collaborative, growth-oriented environment.

I am a dedicated client support specialist with hands-on experience in customer retention, finance-related payroll tasks, and technical support across remote and on-site roles. I consistently handle high call volumes and complex inquiries while maintaining professionalism and confidentiality.

My background includes leading and mentoring teams, monitoring brand consistency, and implementing processes to improve customer satisfaction and reduce churn. I have performed payroll calculations, processed pay orders, and ensured compliance with policies and procedures to support operational efficiency.

I prioritize clear communication, rapid problem resolution, and continuous improvement. I thrive in fast-paced environments, manage multiple tasks under pressure, and deliver personalized, courteous service that builds long-term client relationships.

Experience

Work history, roles, and key accomplishments

AP

Retention Specialist

24/7.AI Philippines

May 2023 - Dec 2023 (7 months)

Reduced customer churn by resolving issues and implementing retention strategies, analyzed customer behavior and complaints, and provided internal feedback to improve client retention and educate customers on service value.

AI

Client Support Specialist

ADP Philippines Inc.

Apr 2022 - Apr 2023 (1 year)

Managed client inquiries across channels, maintained confidential client records, handled complaints, and processed payroll-related tasks including calculations, deductions, and pay order execution.

SS

Customer Service Representative

SixEleven Global Services

Apr 2016 - Feb 2020 (3 years 10 months)

Answered 40–50 daily calls (up to 80 at peak), resolved customer issues, improved service quality and sales through product knowledge, and maintained calm, professional interactions with diverse customer types.

Education

Degrees, certifications, and relevant coursework

IC

Imus Computer College

Computerized Accounting

2020 - 2021

Attended Imus Computer College during SY 2020 - SY 2021 with coursework related to computerized accounting and administrative support.

AA

Alternative Learning School (ALS)

High School, Secondary Education

2012 - 2013

Completed Alternative Learning System (ALS) education in SY 2012 - SY 2013 focused on basic secondary-level competencies.

Tech stack

Software and tools used professionally

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Flora Mae Nacua - Client Support Specialist - FridayPlansSecz | Himalayas