FNFlora Mae Nacua
@maevega
Client support specialist focused on retention, technical support, and efficient payroll operations.
PhilippinesWhat I'm looking for
I am a dedicated client support specialist with hands-on experience in customer retention, finance-related payroll tasks, and technical support across remote and on-site roles. I consistently handle high call volumes and complex inquiries while maintaining professionalism and confidentiality.
My background includes leading and mentoring teams, monitoring brand consistency, and implementing processes to improve customer satisfaction and reduce churn. I have performed payroll calculations, processed pay orders, and ensured compliance with policies and procedures to support operational efficiency.
I prioritize clear communication, rapid problem resolution, and continuous improvement. I thrive in fast-paced environments, manage multiple tasks under pressure, and deliver personalized, courteous service that builds long-term client relationships.
Experience
Work history, roles, and key accomplishments
Client Support Specialist
FridayPlansSecz
Jan 2024 - Apr 2025 (1 year 3 months)
Provided remote administrative and client support including email, calendar management, and data entry to improve operational efficiency and free up client time; led and mentored a marketing team while monitoring brand consistency across channels.
Retention Specialist
24/7.AI Philippines
May 2023 - Dec 2023 (7 months)
Reduced customer churn by resolving issues and implementing retention strategies, analyzed customer behavior and complaints, and provided internal feedback to improve client retention and educate customers on service value.
Client Support Specialist
ADP Philippines Inc.
Apr 2022 - Apr 2023 (1 year)
Managed client inquiries across channels, maintained confidential client records, handled complaints, and processed payroll-related tasks including calculations, deductions, and pay order execution.
Finance and Technical Support
VXI Global Solutions Inc.
Mar 2020 - Mar 2022 (2 years)
Handled 50+ customer interactions daily providing personalized support, interpreted bank policies to ensure compliance, troubleshot technical issues, and resolved transaction problems with appropriate personnel assistance.
Customer Service Representative
SixEleven Global Services
Apr 2016 - Feb 2020 (3 years 10 months)
Answered 40–50 daily calls (up to 80 at peak), resolved customer issues, improved service quality and sales through product knowledge, and maintained calm, professional interactions with diverse customer types.
Education
Degrees, certifications, and relevant coursework
Imus Computer College
Computerized Accounting
2020 - 2021
Attended Imus Computer College during SY 2020 - SY 2021 with coursework related to computerized accounting and administrative support.
Alternative Learning School (ALS)
High School, Secondary Education
2012 - 2013
Completed Alternative Learning System (ALS) education in SY 2012 - SY 2013 focused on basic secondary-level competencies.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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