Angeline Lopez
@angelinelopez
Payroll & Tax Analyst and technical support specialist delivering accurate filings and customer uptime.
PhilippinesWhat I'm looking for
I’m a Payroll & Tax Analyst who owns end-to-end payroll processing and state-specific tax computations, aiming for 100% accuracy in form filings and regulatory adherence. I also step in for complex authentication and login issues on sensitive financial platforms, maintaining strict security protocols.
In my previous Technical Support Representative role, I combined troubleshooting with consultative customer support—then transitioned into a sales-focused position in 2024. I used account history analytics to deliver tailored product recommendations and helped customers through multi-channel support, including chat.
Earlier, I pivoted from voice support to 100% email-based support within four months, improving response times and documentation quality. I also led claims management for delayed, missing, and stolen high-value packages by coordinating with logistics partners and applying clear compensation guidelines during high-tension situations.
I bring a detail-driven, client-first mindset shaped by my background in Information and Communication Technology and Social Work. I enjoy connecting the dots between accuracy, security, and empathy—using enterprise tools to keep customer experiences reliable and actionable.
Experience
Work history, roles, and key accomplishments
Managed end-to-end payroll processing and state-specific tax computations, delivering 100% accuracy in form filings and regulatory adherence. Troubleshot authentication and login issues for sensitive financial platforms and advised US-based clients on state tax accuracy using specific guidelines and historical filings.
Provided technical support and transitioned into a sales-focused role in 2024 using account history analytics for consultative product recommendations. Resolved website feature glitches and account access issues via hardware/software diagnostics and improved subscription workflows by streamlining monthly billing cycles and automating product delivery for a global subscriber base.
Customer Support Representative (SME)
UnifyCX
Nov 2020 - Mar 2022 (1 year 4 months)
Pivoted from voice support to 100% email-based customer support within four months, improving response times and documentation quality. Led claims resolution for delayed, missing, and stolen high-value packages by filing formal claims and coordinating with logistics partners, while de-escalating high-tension cases and enforcing compensation guidelines with empathy and clarity.
Education
Degrees, certifications, and relevant coursework
St. Mary's College of Quezon City
Bachelor of Science in Social Work, Social Work
2019 -
Pursuing a Bachelor of Science in Social Work starting in 2019.
Bestlink College of the Philippines
Senior High School, Information and Communication Technology
2017 - 2019
Completed Senior High School from 2017 to 2019 with a specialization in Information and Communication Technology.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Skills
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