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@rosscarlobinaoro
Customer service professional with over 10 years of experience.
PhilippinesI am a dedicated customer service professional with over 10 years of experience in telephone, chat, and email support across various sectors including finance and telecommunications. My journey has equipped me with the resilience and flexibility needed to handle complex customer issues effectively. I am passionate about building long-term relationships with customers, driving brand loyalty, and enhancing overall customer engagement.
Throughout my career, I have excelled in roles such as Customer Ambassador at Upwork Enterprise, where I resolved freelancer account concerns with thoughtful and efficient communication. My experience at Keystone Insurance involved managing client inquiries and setting up callbacks for insurance agents, showcasing my ability to work under pressure while maintaining high service standards. I am committed to continuous improvement and thrive in environments that challenge my skills and allow me to contribute positively to customer satisfaction.
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Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
UEUpwork Enterprise
Jul 2021 - Jul 2024 (3 years)
Resolved freelancer account concerns regarding contracts, payments, account status, and disputes through live chat and email. Collaborated cross-functionally to resolve other user issues with thoughtful and efficient communication.
Synchrony Bank GC Services International LLC
Sep 2014 - Jun 2016 (1 year 9 months)
Updated account status records and processed payments and refunds. Contacted delinquent customers to obtain payment arrangements.
TalkTalk Group, UK Transcom Worldwide (Philippines), Inc
Mar 2012 - Jul 2014 (2 years 4 months)
Received and sorted incoming payments, documenting significant client concerns and requests for future call purposes. Managed account statuses and balances, discussing itemized charges on bills when necessary.
H&R Block - Sutherland Global Services
Dec 2011 - Feb 2012 (2 months)
Handled general tax return inquiries and offered additional products and services to assist with tax return concerns. Assisted colleagues with complex and escalated calls, providing alternative solutions.
Sykes Asia
May 2009 - Oct 2011 (2 years 5 months)
Provided and maintained excellent customer service for new and existing credit card holders upon card activation. Discussed credit card benefits and introduced credit monitoring services to maximize the activation process.
Degrees, certifications, and relevant coursework
AUBachelor of Arts, Interdisciplinary Studies minor in Media and Business
Completed a Bachelor of Arts in Interdisciplinary Studies with a minor in Media and Business. Gained comprehensive knowledge across various disciplines, preparing for diverse professional roles.
PhilippinesYou can contact Ross Carlo and 90k+ other talented remote workers on Himalayas.
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