Javier García
@javiergarca
Experienced bilingual customer service and sales professional with strong problem-solving and sales results.
What I'm looking for
I am an experienced bilingual customer service and sales professional with a proven track record in retention, upsells, account management, billing and back-office reconciliation for U.S. accounts. I consistently deliver accurate work, strong sales performance, and reliable support in both in-office and remote roles.
I value discipline, adaptability and continuous improvement, and I bring responsibility, creativity and a collaborative attitude to every team. My background includes digital billing, rebilling and report preparation, along with hands-on sales and customer-facing experience across multiple call-center environments.
Experience
Work history, roles, and key accomplishments
Handled sales, renewals, retention, upsells and payments for a premium electricity and gas account serving the eastern U.S.; consistently met targets and maintained high customer satisfaction.
Digital Assistant
Comercializadora Covi
Jan 2017 - Dec 2022 (5 years 11 months)
Managed digital processing and billing for construction material sales in a remote role, ensuring accurate invoicing and timely delivery of requests for partner companies.
Performed rebilling, account adjustments and report preparation for a Canadian client, maintaining accuracy and earning recognition from supervisors for reliable performance.
Customer Service Representative
24/7 Guatemala
Oct 2014 - Oct 2015 (1 year)
Provided customer support for an American financial company handling bank credit account inquiries, achieving top rankings in quality and performance metrics.
Sales Agent
Expert Global Solutions
Sep 2013 - Oct 2014 (1 year 1 month)
Sold communication services to U.S. customers in a call center environment, maintaining stable quality-control metrics while developing English-language sales skills.
Education
Degrees, certifications, and relevant coursework
Mariano Gálvez University
Degree in Translation and Interpretation, Translation and Interpretation
2015 - 2017
Studied Translation and Interpretation resulting in a degree in Translation and Interpretation.
National Conservatory of Music and Art Academy "NART"
Diploma/Certificate in Music, Music (Guitar, Singing, Piano)
2011 - 2013
Studied guitar, singing, and piano at the conservatory level.
Colegio Bilingüe Campo Alto
High School Diploma, Science and Letters
2008 - 2009
Completed High School in Science and Letters, recognized third in class and received awards for cordiality and responsibility.
Colegio Católico San Pablo
Pre-school, Primary and Secondary Education, General Education
1996 - 2007
Completed pre-school, primary and secondary education with consistently good academic performance and ranking among top students.
Availability
Location
Authorized to work in
Job categories
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