Nimrod ValenzuelaNV
Open to opportunities

Nimrod Valenzuela

@nimrodvalenzuela

Experienced customer care representative

Guatemala

What I'm looking for

Seeking a challenging role in a solid company where I can develop professionally and personally

I am a dedicated and results-driven professional with a strong background in customer care and supervision. With experience working in various roles, including soft collections, customer service, and retention, I possess a unique ability to understand customer needs and provide effective solutions.

Throughout my career, I have developed strong communication and problem-solving skills, allowing me to work effectively with customers, technicians, and other stakeholders. My experience in the telecommunications industry has given me a deep understanding of TV, internet, and home phone services, as well as billing and troubleshooting processes.

I am currently pursuing a Bachelor's Degree in Computing with Scientific Orientation at the University of San Carlos de Guatemala, which has provided me with a solid foundation in system engineering and programming principles. I am excited to bring my skills and experience to a new role and contribute to a solid company where I can develop professionally and personally.

Experience

Work history, roles, and key accomplishments

AG

Customer Care Representative

Allied Global

Nov 2014 - Jan 2017 (2 years 2 months)

Helped customers with prepaid phone services, troubleshooting, and purchases, and provided dealer support.

Education

Degrees, certifications, and relevant coursework

University of San Carlos de Guatemala logoUG

University of San Carlos de Guatemala

Bachelor's Degree, System Engineering

Pursuing Bachelor's Degree in System Engineering

CK

Colegio KINAL

Bachelor's Degree, Computing

Completed Bachelor's Degree in Computing with Scientific Orientation

Tech stack

Software and tools used professionally

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