Mishell Rodriguez
@mishellrodriguez
Customer service representative with strong problem-solving skills.
What I'm looking for
I am a dedicated customer service representative with extensive experience in managing customer interactions across various platforms, including calls, chats, and emails. My journey in customer service began in 2014, and I have honed my skills in problem-solving, data management, and technical troubleshooting. I pride myself on my ability to resolve customer inquiries efficiently and ensure their satisfaction.
Throughout my career, I have worked with reputable companies such as Atento and Transactel, where I successfully handled billing issues, provided product information, and managed order processes. My educational background in law has equipped me with strong analytical skills, allowing me to create financial reports and manage accounts effectively. I am committed to continuous improvement and thrive in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
ATENTO
Aug 2023 - Jan 2024 (5 months)
Provided customer service through calls, chats, and emails. Maintained records of customer interactions, handled inquiries, and resolved technical and billing issues.
Customer Service Representative
Transactel, S.A. (TELUS)
Sep 2021 - Oct 2022 (1 year 1 month)
Handled customer service through calls, chats, and emails, managed orders, and resolved technical issues related to online banking.
Customer Service/Billing Specialist
Alorica Guatemala
Oct 2019 - Sep 2020 (11 months)
Provided customer service via phone, email, and chat, managed sales and billing issues, and maintained accurate records of transactions.
Administrative Assistant
General Direction of Physical Education
Jan 2014 - Jan 2019 (5 years)
Managed daily operations including scheduling, marketing, and accounting. Conducted data management and analysis, and translated documents.
Education
Degrees, certifications, and relevant coursework
University of San Carlos
Bachelor of Laws, Law
2015 - 2021
(Coursework
completed) / Degree pending
Liceo Rosales Antigua
High School Diploma, Accountant
2011 - 2013
INSOL School
High School Diploma, Secondary Education
2008 - 2010
Completed Secondary Education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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